HR Leverage Africa CRM Customer Care Manager Jobs in Nigeria

Job Description

We are need of a CRM Customer Care Manager with the knowledge of complex CRM software.

This person will lead the customer care department and provide outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Job Responsibilities

Delivering a comprehensive service to enquiring customers

Possibly delegating certain customer enquiries to specific teams

Managing a large number of incoming calls and emails

Managing customers’ accounts

Keeping a record of customer interaction and details of actions taken

Delivering a comprehensive service to enquiring customers

Possibly delegating certain customer enquiries to specific teams

Provide resources for quality customer service

Implement customer service strategies to improve quality of service

Job Requirements

B.Sc in business Administration or related field.

Minimum of 5 years in providing customer service support.

Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software

Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Able to multitask, prioritize, and manage time efficiently

Basic computer skills and experience with tracking and recording call information, filing documents, or

updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software

Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Able to multitask, prioritize, and manage time efficiently

How to Apply

Interested and qualified candidates should forward their CV to:

consulting.hrla@gmail.com using the job title as the subject of the application.

Note: Only qualified candidates should apply.

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