HR Customer Support Representative Jobs in Kenya

HR Customer Support Representative Jobs in Kenya

Our client, a software company, is hiring an HR Customer Support Representative to join their company.

Job Role

Set the tone for day-to-day interactions with the clients as you are the first touch point guiding them through an online experience.

You will handle client questions via phone, chat, and email queue that pertain to the software.

The candidate must be an individual who has a passion for client service, embrace kindness in their interactions, are able to work effectively as a team, and expect excellence from one another.

Responsibilities

Resolve enquiries via phone, chat and email
Deliver exceptional client support in accordance with the quality guidelines

Be an expert on the systems in order to provide technical day-to-day support to clients
Triage, troubleshoot and resolve complex system issues quickly, with accuracy and without the ongoing aid of a manager

Direct client contact as needed to obtain relevant data and to resolve and/or explain complex system concerns

Establish and maintain a professional and positive working relationship with external clients as well as co-workers to promote a cohesive working environment

Requirements

Degree/Diploma in

HR is COMPULSORY!

1-3 years of experience in a client service role

Ability to use critical thinking, complex problem solving skills and independent judgement to resolve system issues

Proven self-starter, taking ownership and accountability over your work

Excellent verbal (telephony) and written (email/chat) skills

A passion for delighting clients
Client service experience at a technology and/or software company is an added advantage

How to Apply

Deadline: Interested candidates who meet the above criteria should submit their online application on or before 23rd November 2018

Applications not meeting minimum requirements will not be considered. Only shortlisted candidates will be contacted.

For more information and job application details, see; HR Customer Support Representative Jobs in Kenya

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