Housing Finance Bank Personal Banker Jobs in Uganda

Job Purpose:

To provide responsive and effective banking services to customers in the personal banking business segment to deliver sustainable
growth and profitability in line with the Bank’s strategic plan, credit policies and procedures.

Key Result Areas

Identify and meet customer needs through selling and cross selling of all Housing Finance Personal banking products and manage existing client relationships to increase/grow Housing finance Bank share of wallet.

Prepare loan applications for assessment/ review and disbursement of approved loans for the branch Provide daily, weekly and monthly and quarterly sales performance reports to the Branch manager detailing the performance progress.

Develop and implement a sales plan and champion specific product selling campaigns to achieve and exceed sales targets.

Conduct regular customer visits to build long-term relationships and generate call reports.

Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in the shortest time
possible.

Monitor and evaluate performance of assigned loan portfolio with reference to risk management frame work, customer service standards and the loan terms.

Initiate and participate in the recovery of delinquent loans in the branch in line with set policies and procedures governing the recovery process.

Deliver accurate and quality loan documentation, in line with approved terms and operating policies.

Actively participate in the training and coaching programme of the Bank for sales team and make reports in

line with the performance
management frame work

Person specifications

Education & Training

• A relevant Bachelor’s degree from a recognised university

Skills & Experience

• A minimum of two years of service with a commercial bank in a relationship management role

Business Behaviours

• Knowledge of banking products, services and policies and procedures

• Customer centricity and a good understanding of the sales process

• Excellent planning and organisation and interpersonal skills

• Problem solving and analytical and report writing skills

• High level of integrity

How to Apply

Interested candidates should hand deliver their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees not later than Wednesday, 27th January 2021 by 5:00pm to:

Chief Human Resources Officer
Housing Finance Bank,
Investment House
4 Wampewo Avenue, Kololo

Please take note that ONLY shortlisted candidates will be contacted and any form of canvassing will lead to automatic disqualification.

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