Hotpoint Appliances CIC Agent Jobs in Kenya

Hotpoint Appliances CIC Agent Jobs in Kenya

Job Purpose

The purpose of the role is to meet departmental objectives by ensuring compliance of the set processes and procedures.

Job Responsibility and Accountability

Ensure the Job Card is opened and printed within 24 Hours of receipt of goods from customers or dealers

Capture full and correct Serial Number for Carry In at the point of receipt

Update full and correct Serial Number for In-Home after Technical Visit

Ensure full and correct unit details including all accessories and their condition for Carry In are captured

Send Email, SMS or Telephone Updates for Quotations within 48 Hours of status change by technician

Send Email, SMS or Telephone Updates for Ready units within 24 Hours of status change to Ready by technician for Carry In

Same day escalation to Branch Manager on a daily log sheet of complaints from customers either via email, telephone or face to face

Happy Call within 48 Hours for All In-Homes for all Ready units

In Home Dispatcher to ensure all rebooks are communicated to the customers 24 hours prior to the scheduled date including all emergency events scheduled for a specific technician

Process the

credit Notes, with all correct documentation, within 72 Hours of receipt from customers

Ensure delivery notes are printed within 24 hours after conversion of repair unit to ready

Qualification and Experience

Minimum of a Diploma in Business Management, Public Relations, Customer Service or relevant field.

Customer service industry experience or Knowledge of customer service principles and practices.

At least 1-year exposure in a supervisory role, responsible for managing a team in a target driven environment.

Key Skills:

Excellent personal presentation and telephone etiquette.

Administration oriented, speaks and writes excellent English.

Proficient in relevant computer applications.

Possess product and operations technical knowledge.

How to Apply

Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of email.

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