Hotel Reservations Coordinator Jobs

Hotel Reservations Coordinator Jobs

Reservations Co-ordinator Job at Kamel Park Hotel

Location:

Kisii

Reporting to:

Front Office Manager

We are looking for a Reservations Co-ordinator to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Reservations Co-ordinator responsibilities

registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities for the Reservations Co-ordinator Job

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and

payments

Any other duty as assigned from time to time.

Reservations Co-ordinator Job Qualification

Front Office Management diploma/certificate
CPS certificate will be an added advantage

Work experience as a Hotel Front Desk

Agent, Receptionist or similar role with at least 3 years’ experience in the hospitality industry

Personal Attributes

Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS among others

Understanding of how travel planning websites operate, like Booking.com and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

Degree in hotel management is a plus

Disclaimer: The job description is not the exhaustive list of skills, efforts, duties and responsibilities associated with the position.

How to apply:

If you believe you have what it takes to handle this challenging position, kindly apply via email to hr@kamelpark.com

Deadline: 15th October 2018

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