Hospitality Groundworks Operations Manager Jobs in Nigeria

Hospitality Groundworks Operations Manager Jobs in Nigeria

Hospitality Groundworks is a modern and innovative hospitality consultancy and management expert specializing in providing excellent hospitality support and advisory services for hospitality businesses across Nigeria and the African continent.

Location: Lagos

Employment Type: Full-time

Job Description

A hospitality management company in Victoria Island is looking for an operations manager to oversee the daily operations of the hospitality team at a mixed use property ensuring that revenue and guests-residents satisfaction targets are achieved.

Responsibilities

Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)

Assist the development of meaningful, achievable budgets and other short and long term hotel strategic goals

Provide effective leadership to the management team and team members to ensure targets are met and exceeded

Respond to audits that are completed by the company to ensure continual improvement is achieved

Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

Comply and exceed property and company Service Standards

Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

Manage and develop the Heads of Department to ensure career progression and effective succession planning within the property and company

Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

Hold regular briefings and communication meetings with the HOD team

Participate in corporate activities and meetings as requested.

Assist in the administration of succession planning.

Participate and maintain active community relations.

Attend industry meetings and participates in industry organizations.

Skills & Experience

A Bachelor's Degree

or Masters in Hotel Management or equivalent

Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management

Experience in managing budgets, revenue proposals and forecasting results

In-depth knowledge of the hotel/ Short let / leisure / service sector

Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets

Accountable and resilient

Ability to work under pressure.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems

Previous experience in the same or similar role.

Salary
N300,000 - N600,000 / month.

Application Closing Date
7th December, 2022.

How to Apply

Interested and qualified candidates should send their CV to: jayelah45@gmail.com using the job title as the subject of the mail.

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