Hopebot

A helper bot developed by Computer Hope derived from some of the work done on the Zer0 chatbot that assists and maintains order in the Computer Hope chat channel. Hopebot is written in Perl and connects to IRC channels using the Net:IRC Perl module.

In 2015, a branch of Hopebot was integrated into the Computer Hope search to help direct visitors to pages that answer their questions. For example, typing any computer-related term in our search uses Hopebot to automatically forward you to the appropriate page, if available.

Hopebot features

Below is a list of some of Hopebot's features through the search found on all of our pages.

Identify several hundred thousand different computer questions and forward users to appropriate pages.

Forward to any of the over 15,000 computer terms we have defined.

Correct common misspellings, grammar, and incorrectly used computer terms.

Command searches, e.g., dir command.

Color code look up, e.g., #0000ff.

CH issue ID look up, e.g., ch001002.

Area code look up, e.g., 801 area code.

Forward searches asking for results in a non-English language to a translated result.

Log any unknown questions so they can be answered.

Integrated with other Computer Hope tools.

Examples of questions Hopebot can answer

Hopebot can answer several hundred thousand different questions and direct users to pages answering their search queries. Below are a few examples of the type of questions and queries Hopebot can identify.

Define any computer term

One of the most difficult things with computers and computer-related topics is all of the different terminology, abbreviations, and acronyms. Hopebot makes it easy and fast to get definitions for these terms in question form or by only typing the term. For example, typing "motherboard" or "what is a motherboard" into the search automatically forwards you to the motherboard definition.

Answer frequently asked questions

Anyone who has done technical support over the phone, e-mail, or at their parents' house knows how common it is to answer the same questions. Hopebot can direct users to our pages that answer common questions like "How do I turn on my computer?", "Do I have a virus?", and thousands of other frequently asked questions in various formats.

Answer computer-related topic questions

There are also several computer-related topics that Hopebot can address. Below are a few examples of

these types of questions.

Searches about computer pioneers, e.g., Who is Bill Gates?

Computer driver-related searches, e.g., Where can I get motherboard drivers.

History searches, e.g., what happened in 2000?

Answer other computer questions

Computer Hope has done online technical support for over twenty years, and during this time, we've been asked millions of computer-related questions. In addition to the common questions, Hopebot is also able to answer thousands of other less common computer problems. However, because there are so many different ways to phrase a question, not all questions can be correctly identified. When this happens, a search result page is displayed to show you the best possible results. The unknown question is also logged, and if it's determined to be known, it is linked so it can be answered in the future. If the question is determined to be unknown, it's added to our to-do list of questions needing answered.

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