HomeChoice Holdings Store Supervisor- Acornhoek (Mpumalanga) Jobs in South Africa

HomeChoice Holdings Store Supervisor- Acornhoek (Mpumalanga) Jobs in South Africa

Description

The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.

What you will love doing in this role

Manage the customer journey account opening and order processing

Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained

Ensure products are visually displayed as in that of the catalogue

NTF customers are to be encouraged / incentivised to open an account

Ensure pricing is correct on product and ascertain customers ATB

Provide customer assistance with regards to instalment payments, query resolution, order processing and goods returned

Ensure that the customer services and support service level agreements are in place and are achieved

Ensure a professional, polite, and efficient service is offered by acting as an ambassador

Ensure customers are assisted at self -help kiosks

Facilitate daily administration duties aligned to customer service, vetting, order and query resolution

Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness

Product knowledge and pricing management

Ensure that you are up to date with the catalogue and Homechoice Products specific to your product category

Ensure that you are aware of product features and benefits, including Electronics, and are able to sell with conviction

Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.

Ensure that you are aware of any competitor products and understand how to up sell

Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly

Visual Merchandising & Housekeeping

Ensure that products are visually merchandised in accordance to VM policy

Ensure housekeeping standards are adhered to in accordance with policy

Meet operational efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality

Always ensure that any outstanding tasks are up to date

Adhere to all service level agreements Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems

Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks

Always make sure that the correct information is relayed to customers

Acquire and accurately capture all necessary information

Ensure current catalogues and order forms or consistently in stock and displayed accordingly

Ensure that you are 100% versed in daily operations with regards to click & collect procedure

Ensure a professional, polite and efficient service is offered by acting as an ambassador

Provide an exceptional customer experience

Take responsibility by ensuring that advice is always given in the customers best interest

Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction

Continuously work towards improving the customer experience and service delivery

Adhere to quality standards

Always make sure that the correct

information is relayed to customers

Acquire and accurately capture all necessary information

Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures

Adhere to policies, procedures and all business standards and requirements

Ensure that your appearance is aligned to staff policy, are wearing staff uniforms & name badges as supplied by Homechoice

Housekeeping

Dusting of displays

Wiping of CS and Customer touch point areas (Covid hourly)

Mopping of floors

Sweeping of floor

Vacuuming of floor

New Business activatons

Influence the public to increase feet into your store. Engage the public on product and campaigns

Goods returns & administration

Manage Customer returns administration and stock returns to WFS /GR book audits

WFS Feedback

Process GR – Refunds / Credit Customer
Assessment process completion

Ensure that Assessments are documented on customers account

See that assessments are posted and collected timeously

Stock management

Stock orders, taking constraints into consideration such as storage space and stock on hand

Assembling of goods delivered for Showroom floor

Maintaining Stockroom according to Business standards

Replenishing of Spares for breakages

Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed

Ensure that floor check & stock take on Click & Collect parcels are done weekly

Feedback to be sent to Admin Manager & any discrepancies reported

Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager

Ensure daily duties as per Stockroom roster is adhered to

Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels

Ensure all Click & Collect parcels are scanned same day as delivery

Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily

Ensure that Stockroom housekeeping standards are kept

Ensure all GR’s are accounted & sent to HCDC daily

Ensure all communication regarding stock is emailed to HCDC & Showroom Management

Ensure Security is present when deliveries take place

Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues

Administration & Reporting

Receipting deliveries from DC

Receipting goods return with Security

Liaising with Admin Manager on Parcels for Click & Collect

Overseeing stock transfers to and from the DC as per policy

Ensure Stock Take are completed regularly in line with set KPA’s

Requirements

What you’ll need to do this role

Grade 12/Matric/NQFL 3/ NQFL 4 (Minimum Required)

2 years’ experience in retail

Working in the homewares retail industry would be advantageous

How to Apply

For more information and job application details, see; HomeChoice Holdings Store Supervisor- Acornhoek (Mpumalanga) Jobs in South Africa

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