Hima Cement Ltd Digital Sales Executive Jobs in Uganda
Hima Cement Ltd Digital Sales Executive Jobs in Uganda
Job SummaryIn the Digital Sales Executive position, the incumbent’s core goal will be to identify, engage and recruit a high quality clientele to purchase a wide range of our products.
In this job the Digital Sales Executive will in addition be required to grow our sales by extending our customer reach through effective customer interaction, daily customer recruitment and leads follow-up to facilitate sales order generation and active participation in all digital transformation initiatives to foster brand differentiation.
The Digital Sales Executive must be an excellent communicator, tech savvy and have superior people skills. They must be comfortable presenting company products or services over the phone as well as dealing with customer complaints and doubts.
Key Duties and Responsibilities
Contact potential or existing customers to inform them about our Hima product range and comfortably answer questions about these products or the company in general. The
Executive should also be in position to adequately answer customer queries and
complaints.
Contribute to sales order generation through proactive customer recruitment and leads’ follow-up over telephone, email or social media. The Executive should be able to question and understand customer needs. He or she should be able to go the extra mile to close sales and meet targets.
Ensure efficient system customer creation and updating of customer information in the
system database.
Work tirelessly to ensure that operations around order taking and logging through various B2C and B2B digital channels are efficiently executed with adequate follow-up.
The Digital Sales Executive should be able to work closely with the Digital Sales
Supervisor to record and appropriately follow up and close customer feedback in CRM
system. He or she should keep records of customer phone conversations and share
reports on any useful information therefrom.
Ensure visibility of calls; stop the prevalence of dropped calls and non-responsiveness. I.e. inbound, outbound and missed calls with options of call recording and queue management.
Route to market (RTM) project. I.e. Digital Sales Executive generation and management of orders through the distribution channels.
Should be able to conduct market intelligence and after sales surveys, BTL campaigns on products & services.
Develop and manage customer retention schemes.
Compliance with Lafarge Safety Standards at the Call centre
Ensuring compliance with established internal control procedures
Required Qualifications, Experience, Skills and Attributes
Educational Requirements
Must have a Bachelors of Honors Degree in a Business, related course from a recognized University
Training in online sales excellence is desired.
Good knowledge of relevant computer programs such as CRM software and telephone
systems.
Fluency in English. Knowledge of Swahili and Luganda is an added advantage
Related work experience in a similar environment for not less than 1 year
Other Technical & Job Related Skills
Good Analytical skills (able to understand basic profit & loss calculations)
Must be an excellent face-to-face and telephone communicator
Ability to learn about products and services and describe/explain them to prospects
Proven track record of successfully meeting sales targets preferably over the phone and
using online digital platforms is a must.
Excellent communication and interpersonal skills. Cool-tempered and able to handle
rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Problem solving skills which require exercising independent judgment and consultation
Profile & Personal Qualities
Self-driven, results oriented.
Able to plan and prioritise
Comfortable dealing with people and a good listener
Reliable, tolerant & determined
Able to work extended hours when required
How to Apply
Hima cement will offer a competitive remuneration package to the successful candidate.
Candidates that know that they meet the above criteria and have what it takes to excel in the above position, should send their CVs, which should include details of email address (if any), present position, current remuneration, Certificate/testimonials and address of three (3) Referees plus telephone contact to the stipulated email address not later than 12th December, 2020. (Email your application and CV to career.applications.hima@lafargeholcim.com and let’s save the environment).
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