HF Group Team Leader - Bancassurance Jobs in Kenya

HF Group Team Leader - Bancassurance Jobs in Kenya

The jobholder is responsible for growing the Bancassurance Sales portfolio, balance sheet, and effective management of sales staff in order to manage cost and maximize profitability.

Principle Accountabilities

Business planning and growth

Drive achievement of set targets through customer growth and retention across all lines

Plan, drive and monitor the Banca sales strategies through segment focus, customer focus needs-based selling

Develop and refine sales toolkits, client materials and training to reflect the various target proposition

Performance Management: Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets

Cost management and Revenue Generation

People management

Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management

Motivate, Coach and Energize the sales staff positively to deliver the best results

Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team

Operational risk controls and procedures

Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles

Ensure the team adheres to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices

Ensure the team complies with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Principal Officer

Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met

People Management & administration:

Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.

Continuous review & appraisal of sales staff performance and immediate corrective action.

Ensure sales staff are motivated for maximum productivity

Cultivate a team culture that enhances support for each other to ensure overall productivity.

Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.

Ensure discipline and adherence to staff code of ethics by sales staff.

Ensure planned leave schedule & execution for branch sales staff.

Operational risk controls and

procedures

Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles

Ensure the Team adheres to all KYC guidelines and procedures, complies with local regulatory requirements, and reflects best practices

Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer

Tracking and monitoring of TAT and errors for sales staff and working with stakeholders to ensure targets are met

Key Competencies and Skills

Technical Competencies:

Computer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.

General knowledge in banking processes.

General Competencies:

Excellent written and oral communication skills.

Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.

Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.

Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.

Basic analytical ability with active listening skills.

Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.

Ability to maintain confidentiality of sensitive information.

Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience
Education:

Bachelor’s degree

Certificate of Proficiency

Experience:

Minimum of 3 years’ experience in sales management within the Insurance Industry

Demonstrate knowledge of Insurance operations

Problem solving and analytical skills

Demonstrate integrity and ethical standards

Attentive to details

How to Apply

For more information and job application details, see; HF Group Team Leader - Bancassurance Jobs in Kenya

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