HF Group Head, Value Added Services Tribe Jobs in Kenya







Principle Accountabilities

  • Develop and communicate a clear vision and strategy for the Value Added Services Tribe.

  • Align tribe initiatives with the organization’s innovation and customer engagement strategies.

  • Prioritize the development of high-impact customer centric digital solutions.

  • Oversee the creation of ERP solutions tailored to business customers, enabling streamlined operations and efficiency.

  • Identify opportunities to introduce new value-added services that address customer pain points and foster loyalty.

  • Incorporate customer feedback and market insights into the continuous improvement of VAS products.

  • Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.

  • Establish and manage strategic partnerships that enhance distribution and service delivery.

  • Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.

  • Lead and develop a high-performing team, including scrum masters and product owners.

  • Foster a culture of innovation, collaboration, and agile execution.

  • Provide coaching, mentorship, and training to enhance team capabilities and drive performance excellence.

    Key Competencies and Skills

  • Strong leadership, analytical, and strategic thinking skills.

  • Expertise in Agile methodologies, digital
    solutions, and product management.

  • Deep understanding of customer behavior, market trends, and data-driven decision-making.

  • Experience driving digital adoption, automation, and omnichannel strategies.

    Minimum Qualifications, Knowledge and Experience

  • Bachelor’s degree in Business, Marketing, IT, or a related field (Master’s degree preferred).

  • 10+ years of experience in business channels, digital transformation, sales, or distribution management.

  • Strong background in Agile execution, with experience leading teams of Scrum Masters and Product Owners.

  • Proven expertise in digital banking, fintech, telecom, or e-commerce platforms.


    How to Apply

    For more information and job application details, see; HF Group Head, Value Added Services Tribe Jobs in Kenya

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