HF Group Head of Digital Payments & Partnerships Jobs in Kenya

HF Group Head of Digital Payments & Partnerships Jobs in Kenya

Overall Job Purpose

The Head of Digital Payments & Partnerships will work with Head of Products to ensure innovation and adoption of the digital payment services and products in line with the bank’s digital banking overall strategy including driving the growth of digital payments, partnerships, and e-commerce.

They will also provide business leadership in the realization of exponential growth of numbers of digital payment transactions in order to derive commensurate NFI, build customer engagement via self-service, and grow other bank products via cross-selling and up-selling.

The role holder is expected to maximize the potential of the service adoption while also improving the product offering to expand new customer growth through insights gathered from customer data. As well as proactively support the Branch network on payment solutions.


Principle Accountabilities

• Engage with relevant stakeholders to grow the number of transactions, revenues per product, and revenue lines

• Develop partnerships ecosystem for payments on the digital platform

• Engage with segment owners and market activators to achieve product uptake and utilization to meet revenue targets as well as increase payment use-cases on the digital platform

• Liaise with business segments to problem solve on recurrent and emerging issues

• Manage the product lifecycle to ensure that the portfolio remains relevant and profitable

• Carry out research on the competition and new digital trends on digital payments to keep the bank ahead of the pack in the product offering and customer satisfaction while maximizing shareholder value through exceeding financial and transactional targets

• Ensure growth through product development, new acquisitions, deepening existing relationships as well as developing strategic alliances with tactical partners to drive usage.

• Formulate and come up with product strategies that competitively address identified and emergent market opportunities

• Innovate and develop new functionality of various services on digital payments, drive ideation around enhancements to both pre and post-login experiences to the whizz app as well as help with client insight collection and frontline co-creation by working closely with the digital product factory

• Provide regular market reviews, advise the bank on optimal processes, procedures, and fees to ensure maximum products profitability

• Ensure all revenue due is captured and there is no commission collection leaks and finance to correctly declare revenues collected

• Responsible for the profit and loss of digital payments products by containing costs and maximizing revenues

• Manage ongoing relationships with all third parties as well as responsible for developing and implementing service level agreements between the bank and third parties.

• Maintain and improve the contractual engagement with all service and other product Integrators for digital payments while ensuring the bank’s interests are protected

• Manage billers/merchants relationships with digital payments while minimizing risks that could emanate from the partnerships

• Provide guidance to the team on how to execute their strategies as well as mobile banking strategies to ensure achievement of targets, where need be – Identify and address staff training and coaching needs

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in a business related or ICT-related field from a recognized university with at least 3 Years’ experience in a competitive Digital Channels and Payments environment.

MBA is an added advantage.

5 years of work experience, with 3+ years in digital channels preferably mobile banking/mobile money in middle/senior management level.

Key Competencies and Skills

In-depth knowledge of mobile banking business, technology, and operations.

Re-engineering of business, technology, and operational processes.

The role-holder will be required to have a detailed knowledge of the core set of Retail Products and Services.

The role-holder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Good knowledge of the products & services available in bank functions is also required to satisfy the individual financial needs of business owners/key individuals.

Current Market / competitive digital positioning

How to Apply

For more information and job application details, see; HF Group Head of Digital Payments & Partnerships Jobs in Kenya

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