HF Group Chief Innovation Officer Jobs in Kenya

HF Group Chief Innovation Officer Jobs in Kenya

Reporting To: Managing Director - HFC

Overall Job Purpose

The Chief Innovation Officer is a strategic innovation veteran with a career spanning corporate and/or consulting environments.

Experienced in all facets of strategy, solution design, product development and business growth through innovation, she/he is a seasoned leader who has cultivated and managed teams across multiple industry disciplines.

This executive is responsible for defining and fostering a culture of innovation across the overall company, and fosters and attracts successful innovators and entrepreneurs.

Principle Accountabilities

Strategy

Design, develop and execute the digital banking strategy

Leverage market research, and drive market penetration on Mobile Financial Services (MFS)

Partner with Go-To-Market and technology teams to implement the trade marketing strategy, proof of concepts (PoC’s) and drive market acceleration programs

Drive business strategy to enhance growth in digital channels

Setting strategic and financial plans and objectives for the digital strategy.

Digital Banking Management

Drive alliances and grow the bank’s ecosystem and customer value proposition

Grow the bank’s agent and merchant network to increase fee income and provide better transactional capabilities to customers

Lead project management for key program tasks and milestones

Drive superior customer experience and facilitate growth via acquisition, satisfaction and retention of customers

Product Development

Define product positioning, pricing and tariff structures, as well as launch key offers, services, and promotions to drive uptake

Lead in digital innovation in liaison with the marketing team

Lead the creation, implementation and evaluation of digital and content strategies for clients across various segments and channels

Customer Experience &

Relationship Management

Understand, define, refine customer segments and develop action plans based on insights into customer behaviours and propensities

Manage key customer and partner relationships

Drive change to self-service digital activities and transaction migration from traditional banking to digital banking

Minimum Qualifications, Knowledge and Experience

Bachelors of Commerce, Marketing, and/or Technology related discipline

Master in Business Administration

13 years working experience, 5 of which should be at a strategic leadership level

Key Competencies and Skills

Deep insights into digital content, digital journeys, and digital personalization leveraged by the best digital competitors and the world class digital companies.

Exposure to banking systems and/or Mobile Financial Services / operations

Good understanding of core banking business and systems.

Ability to translate the Bank’s corporate strategy into operational plans and performance management programmes.

Thorough knowledge of CBK prudential guidelines.

Analytical and strategic thinking with ability to work under pressure and tight deadlines.

Expert in the social, ecommerce, mobile and broad digital landscape

Application Deadline

21 September 2022

Subsidiary

HFC

How to Apply

For more information and job application details, see:(

HF Group Chief Innovation Officer Jobs in Kenya

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