Heritage Insurance Head - Health Business Jobs in Kenya

Heritage Insurance Head - Health Business Jobs in Kenya

We are a leading Insurance Company, affiliated to Liberty Group, a wealth management company represented in 18 African countries. We use our knowledge and action to guide our customers on their journey to financial freedom. We believe in responding to the changing consumer and market needs through innovative solutions and technologically efficient processes.

The job holder will be responsible for the Health Business’ policy formulation and strategy implementation, successful management of the operations processes in underwriting and
claims, acquisition and retention of health business based on set annual targets, guidance in the development of new products and the overall management of the sales team.

Responsibilities:

Managerial

Develop policies and processes for the underwriting and claims that guide the
delivery of effective and efficient customer service

Coordinate and maintain expeditious business performance procedures geared to
delivering a profitable health business

Lead the department in the acquisition of new business directly or through
intermediaries as per agreed production targets

Gather market intelligence to inform strategy

Manage relationships with clients, intermediaries and service providers to ensure
agreed service level agreements are achieved and goodwill with all stakeholders is
maintained

Direct the development of the underwriting strategy for the Health Business and the
corresponding implementation plans to ensure the underwriting process supports
the achievement of Heritage’s health business strategy

Ensure effective implementation of the underwriting philosophy, strategy, process
and guidelines for the Health Insurance Business to ensure profitability and
achievement of the set loss ratio targets

Provide guidance in the development of new products in liaison with the Health
Business and Actuarial teams

Participate in product design and development

Plan and direct recruitment, training, performance evaluation and career
development to develop, retain and motivate the Health Business sales team.

Manage staff and resources and ensure that the overall departmental goals are attained

Monitor the trends in the claims submitted for analysis against those paid in order to
develop a strategy that advises the business on how to organize claims management

Develop and implement a records management plan for claims management including automation

Develop and maintain an efficient and effective health provider network that delivers
access to a healthcare service that is affordable and appropriate

Conduct a regular review of the claims process to enhance profitability as well as
efficiency and effectiveness in the claims management process

Ensure that the

medical contact center is effectively managed in a professional,
accurate and timely manner, including prompt and efficient handling of all calls outside the Contact Centre hours.

In liaison with internal and external medics, handle and guide on complicated clinical cases including local and international evacuations

Operational

Oversee the preparation and delivery of competitive quotations to prospective
clients, brokers and agents

Effectively manage the credit control status to ensure that premium payment and
collection is done on a timely basis

Follow-up on renewals to ensure business retention is optimized and the prescribed
retention ratio is achieved

Assist in pricing of the various products and schemes

Coordinate presentations to scheme members e.g. health talks, medical camps etc.

Foster good relationship and customer management through excellent customer
service, handling customer complaints and organizing education forums with current
and prospective customers

Enforce efficient processes to ensure exceptional customer service, enhance
customer satisfaction and achievement of the set client retention ratio

Foster and maintain a good corporate image in liaison with intermediaries, service
providers, industry bodies and the general public

Prepare timely, accurate, informative reports to management for decision making

Requirements:

Bachelor’s degree in Insurance, Economics, Marketing or related discipline

Diploma in Insurance (ACII or AIIK)

Member of CII or IIK

12 years’ experience in the insurance industry, 5 of which should be in senior
management

Knowledge of insurance concepts and procedures

Health insurance product development

Customer, market and competitor understanding

Knowledge of insurance regulatory requirements

Knowledge of health insurance products

Sales and marketing skills

How To apply

If you meet the above requirements you are encouraged to forward your application and
updated CV to vacancies@heritage.co.ke by 23rd August, 2019. Clearly state the job title on the subject heading.

Heritage is an equal opportunity employer and actively encourages diversity.
Please note that only shortlisted candidates will be contacted

For more information and job application details, see; Heritage Insurance Head - Health Business Jobs in Kenya

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