Heritage Insurance Branch Manager Jobs in Mombasa, Kenya

Heritage Insurance Branch Manager Jobs in Mombasa, Kenya

Job Title:

Branch Manager

Reports To:

Head of Retail Business

Location:

Mombasa

About Heritage:

We are a leading Insurance Company, affiliated to Liberty Group, a wealth management company represented in 18 African countries.

We use our knowledge and action to guide our customers on their journey to financial freedom.

We believe in responding to the changing consumer and market needs through innovative solutions and technologically efficient processes.

Job Summary:

The main purpose of the job is to take leadership in marketing, customer service, public relations, operations and overall running of the branch.

It performs oversight functions to other core duties and staff within the assigned branch.

Key Responsibilities

Identify/ develop new business opportunities and intermediaries

Marketing strategy formulation and implementation for the region in line with overall company objectives

Achieve business growth targets at the branch in line with the company guidelines on quality business.

Maintain high public relations amongst clients and intermediaries.

Prepare timely, accurate, informative reports to management for decision making

Manage direct sales, individual, corporate and intermediaries sales

Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances

Maintain the Branch cash book
Management of renewals/ business retention at the branch

Market research and intelligence within the region

Excellent customer service and complaints handling

Manage credit control/ premium collection in line with the company credit control policy

Ensure staff are well supervised, trained and developed to be technically competent to perform their duties

Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a

view to achieve overall company business goals

Advise the Head of Retail Business and the Management on issues pertaining to the business

Establish and maintain a good relationship with brokers, agents and clients. Also maintain close liaison with other departments in the Company.

Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy

Foster and maintain good corporate image through liaison with all competitors, intermediaries and the general public

Attend all scheduled meetings to facilitate smooth operations

Qualifications

Business Related Degree from a recognized university

Diploma in Insurance or progression towards attaining AIIK/ ACII – minimum of 7 papers

Experience

3 years’ experience in branch management

6 years’ experience in insurance industry

Other Attributes

Goal oriented

Committed and self-driven

Self-initiative and innovation

Leadership skills

Communication skills

Presentation skills

High standards of integrity and professionalism

How to apply

Application Procedure

If you meet the above requirements you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 4th December, 2018.

Clearly state the job title on the subject heading.

Heritage is an equal opportunity employer and actively encourages diversity.

Please note that only shortlisted candidates will be contacted.

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