Heritage Insurance Branch Manager Job in Naivasha, Kenya

Heritage Insurance Branch Manager Job in Naivasha, Kenya

We are a leading Insurance Company, affiliated to Liberty Group, a wealth management company represented in 18 African countries. We use our knowledge and action to guide our customers on their journey to financial freedom. We believe in responding to the changing consumer and market needs through innovative solutions and technologically efficient processes.

The main purpose of the job is to take leadership in marketing, customer service, public relations, operations, management and overall running of the branch. It performs oversight functions to other core duties and staff within the assigned branch.

Responsibilities

Managerial

Marketing strategy formulation and implementation for the region in line with overall company objectives

Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy

Comply with and keep abreast of established policies, procedures, and applicable regulations in the branch operations for monitoring of business activities

Lead in maintaining and improving customer service by implementing Heritage’s customer experience standards to achieve customer satisfaction

Communicate management goals and objectives to staff through branch meetings

Ensure staff are well supervised, trained and developed to be technically competent to perform their duties

Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a view to achieve overall company business goals

Ensure branch profitability

Operational

Manage direct/individual clients’ sales, corporate and intermediary sales

Identify / develop new business opportunities and intermediaries

Achieve branch business growth targets
Management of renewals/ business retention

Ensure recruitment, training and licensing of intermediaries

Excellent customer service and complaints handling

Manage credit control/ premium collection

Maintain the Branch cash book
Market research and intelligence

Ensure accurate and competitive quotations are prepared and delivered promptly to prospective clients, brokers and agents

General management and administration of the branch office

Foster and maintain good corporate image through liaison with all competitors, intermediaries and the general public

Establish and maintain a good relationship and high public relations with intermediaries and clients.

Maintain close liaison with other departments in the Company.

Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances

Prepare timely, accurate, informative reports to management for decision making

Advise the Head, Retail Business and Management on issues pertaining to the business

Attend all scheduled meetings to facilitate smooth operations

Requirements:

Degree in Insurance, Marketing, Business Management or other business related field
Diploma in Insurance (ACII or AIIK)
Member of CII or IIK

10 years’ experience in the insurance industry, 3 of which should be in branch management

Good knowledge of Naivasha region and the surrounding

How To apply

If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 31st August 2019.

Clearly state the job title on the subject heading.

Heritage is an equal opportunity employer and actively encourages diversity.

Please note that only shortlisted candidates will be contacted.

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