Healthy Entrepreneurs Telehealth Clinical Officer or Nurse – West Nile Jobs in Uganda

Healthy Entrepreneurs Telehealth Clinical Officer or Nurse – West Nile Jobs in Uganda

Job Summary:

The Telehealth professional is part of our team of doctors and nurses and reports to the Telehealth lead.

Key Duties and Responsibilities:

Care and telehealth services

Responsible for quality of health care/service provided by phone to our end-customers living in rural and remote areas through our Community Health Entrepreneurs. Our medical team answers the incoming health calls, following company policies and the latest health guidelines.

Greeting customers (end-customers and/or CHEs) in a prompt and friendly fashion

Building rapport and sustainable relationships with customers by showing an engaging, kind, and helpful attitude

Providing outstanding service to customers/visitors

Manage health inbound and outbound calls in a timely manner

Completing calls providing quality health advice

Identifying and/or escalating health issues for resolution

Performing triage by examining a client/customer’s (medical) history and signs/symptoms, and entering the flow of data into a mobile app, computer system, program, or database

Assisting customers/callers by providing tailored, quality advice and information, answering questions, and/or referring calls/inquiries as necessary, based on triage

Reporting & monitoring

Meet personal/team qualitative and quantitative targets

Make routine shift reports

Use our medical applications for proper monitoring and registration of patients

Participate and contribute actively in company/departmental meetings

Assist in training other (medical)staff (on triage, IT system, client-orientation)

Assist in development of new trainings for CHEs

Support further development of medical services, operations and processes, such as eDispensing.

Qualifications, Skills

and Experience:

The applicant must hold a Diploma in Nursing or diploma in Clinical Medicine from a recognized institution

Previous experience in clinical setting is preferrable.

Language proficiency (English and two other Ugandan languages is highly preferable)
English is a must

Kakwa, Alur, Lugbara, and/or Madi

Enthusiastic, upbeat personality; mature, professional demeanor and team player

Customer-oriented with commitment to quality and high performance

Strong customer service, communication, and problem-solving skills

Able to work under pressure, fast learner

Proficiency with mobile and computer applications, such as MS Office, and typing skills and patient-record and monitoring applications

Flexible: we rotate the shifts so that our service is available 7 days a week, being able to work from home is of added advantage (for evening shifts)

Community based work experience is of added advantage

Previous engagement in telehealth activities is of added advantage

How to Apply

All candidates should send an updated CV and motivation letter to recruitment@healthyentrepreneurs.nl. Or in case of any questions feel free to email us.

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