Health Connect 24×7 Head of Medical Call Centre Jobs in Nigeria
Health Connect 24×7 Head of Medical Call Centre Jobs in Nigeria
Position SummaryA trained Physician who will coordinate medical/nonclinical teams in the call/care centre. The goal is to achieve the set daily objectives of the centre in alignment with the mission of the company.
The holder of this position will be expected to examine and coordinate various practices and activities in order to guarantee quality in the care centre.
The Head of Medical Call Centre will also work with the Call centre manager or supervisor to ensure quality customer experience.
Duties and Responsibilities
Exhibits a thorough knowledge of clinical documentation issues and clinical conditions and treatments
Receive calls from patients directly and /or receives calls transferred from Care coordinator and handles such calls as per Health Connect 24x7 policies and procedures
Participate in programs that may be independent of or integrated with other parts of delivery systems involved in tele-monitoring of patients with designated medical conditions designed to respond to tele-monitoring data and integrate with patient’s care
Recognizes how absence impacts the functioning of the healthcare team and strives to minimize this effect
If problem can SAFELY be handled through advice only, following established standards of medical care and following Health Connect 24x7 policies and procedures, provides such advice and records all information in electronic record format
Attends educational offerings as needed to promote continuous learning and support to department
Work in a team-based environment to help achieve maximum benefit from program through care integration
Clearly communicate to patients and care coordinators advice and expectations of outcome
Document all encounters in the Health Connect 24x7 Call Center software (secure access and training will be provided)
Participating in onsite/medical outreaches, which may require one to one patient consultations.
Attend the Health education and promotion and clinical workshops
Perform other duties as assigned.
Minimum Requirements
Education: Bachelor's Degree, Doctor of Medicine Degree
Years of Experience: Above 5 years proven experience as a physician
Telemedicine experience and private practice experience desirable
Current, valid license to practice medicine
Bilingual, especially English and Igbo/Hausa/Yoruba.
Preferred Qualifications:
When requested, is willing to adjust personal schedule
in order to complete workload when necessary
Demonstrate ability to utilize computer technology and the willingness to develop and adapt to the evolving technological requirements of modern medical health center practices required
Excellent problem-solving skills required, including creativity, resourcefulness, timeliness, and technical knowledge related to analyzing and resolving medical/administrative problems
Sensitivity to needs of culturally and linguistically diverse patients and employee population
Excellent emotional coping skills, adequate to confront difficult emotional situations and emotional responses of others
Able to motivate staff; promote team building; assume leadership role within clinical arena
Demonstrate ability to provide leadership to staff and to build the trust and respect of patients, staff, colleagues, external contacts, and other medical team members
Demonstrate ability to work effectively independently and as part of a team, in collaborative settings, required
Previous experience as a quality assurance doctor in the healthcare industry will be an added advantage
Skills & Abilities:
Excellent oral and written communication skills
Good computer skills for keeping patient records
Excellent time-management to balance calls with system records
Flexible to work on shift basis
Ability to multi-task, set priorities and manage time effectively
Flexible with shift basis.
How to Apply
For more information and job application details, see; Overall Title
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