Hariss International Limited Call Center Representative – Northern Region Jobs in Uganda

Hariss International Limited Call Center Representative – Northern Region Jobs in Uganda


Key Responsibilities :

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company

  • Build sustainable relationships and engage customers

  • Attend mandatory training sessions to stay updated on product or company policy changes

  • Language proficiency in lugbara, langi, Acholi, Kakwa,Madi

  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

  • Input data into the company computer platform to keep each customer record updated

  • Keep records of all conversations in our call center database in a comprehensible way

  • Meet personal/team qualitative and quantitative targets

    Minimum Requirements:

  • A Minimum of a bachelors degree from any reputable university

  • Previous experience in a customer support role

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • Strong computer skills

  • High level of professionalism

  • Only shortlisted candidates will be conducted

    How to Apply

  • For more information and job application details, see; Hariss International Limited Call Center Representative – Northern Region Jobs in Uganda


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