Greggs Group Restaurant Supervisor Jobs in South Africa

Greggs Group Restaurant Supervisor Jobs in South Africa

Key Performance Areas:

• Maintain brand reputation ,Ethos and Values of the company.

• Build long term relationships with our customers, suppliers and staff.

• Responding, handling, solving complaints and concerns.

• Under and implement completely all policies, procedures, standards, specifications, guidelines and training programs.

• Achieve company objectives in sales, service ,quality , appearance of facility and sanitation and cleanliness through training of employees and creating positive , productive working environment.

• Manage cash, cash ups , day banks and implement operating procedures.

• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policy, procedures and rules.

• Assess staffing requirements, recruitment, appoint ,training , coaching and reviewing and corrective action of staff.

• Ensure staff know and adhere to established codes of practise.

• Organise and monitor staff schedules according to operational and budgetary standards.

• Set example of friendliness , helpfulness and energy among staff daily.

• Set dress , uniform and behavioural standard.

• Maintain employment records.

• Responding, handling, solving complaints and concerns in any and all forums.

• Ensure security processes adhered to.

• Co-ordinate restaurant operations for each shift.

• Total restaurant and bar receipts are reconciled with sales daily.

• Monitor and corrective action to all budgetary items.

• Implement and oversee all cost cutting measures.

• Determine and execute operating procedures.

• Carry out restaurant marketing , advertising and promotional activities and campaigns.

• Ensure quality and quantity of food and beverage standards maintained.

• Monitoring and maintenance of agreed gross profit > 33%.

• Ensure adherence to set recipes and presentation standards.

• Minimise and recording of all waste.

• Manage the incident, handover books as well as the advertising, wastage and customer care accounts.

• Ensure proper delivery schedules and documentation and storage of all food and non-food items.

• Keep current with trends , media and news in the industry.

• Ensure that all products are received in correct unit c.

Requirements

• Diploma / Degree from a reputable hotel school -advantageous.

• Must have 2 years F&B supervisory management experience in a luxury hotel environment.

• Good communication and interpersonal skills.

• Knowledge of silverware – advantageous.

• Good food and beverage product knowledge.

• Working knowledge of general restaurant operations and food and beverage service.

• A strong grasp of operational systems and computer literacy in Microsoft Excel and Word.

How to Apply

For more information and job application details, see; Greggs Group Restaurant Supervisor Jobs in South Africa


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