Greenlight Planet Customer Service Executive Jobs in Uganda

Job Description

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Responsibilities

Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”

Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution

Conducting product and service quality surveys with customers and recording feedback from time to time

Generating leads for the sales team by screening callers and identifying potential sales opportunities

Supporting the collection of payments by regularly contacting dormant and defaulting customers

Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs

Working with multiple sales teams and cross-functional teams seamlessly

Must-haves

Good communication skills with fluency in both written and spoken English

Local language preferences – Lunyole, Lugbar, Ateso, Lumasaba, Alur, and Rukonju
Strong interpersonal skills

Maximum 2 years experience in a similar role

Basic Microsoft- Excel skills

Nice-to-haves

Bachelor’s Degree in Business-related courses – Sales, Marketing or Customer Service Management

How to Apply

For more information and job application details, see; Greenlight Planet Customer Service Executive Jobs in Uganda

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