Greenlight Planet Customer Service Executive Jobs in Kenya
Greenlight Planet Customer Service Executive Jobs in Kenya
The Role:
Additional Benefits:
• Flexible hours and expressing spaces for lactating mothers.
• Breakfast or lunch provided depending on the shift.
• Transportation to home address provided for later shifts.
• Competitive salary.
• Opportunities for continued professional growth within a fast-growing enterprise. .
Key Responsibilities:
• Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved in a timely manner.
• Help minimize defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
• Check customer satisfaction degree after a sale and increase customer retention.
• Make use of available opportunity to sell or advertise products to customers.
• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.
• Route calls to the appropriate channel(s).
• Move complex issues or complaints to supervisors.
• Perform any other duties assigned.
• Must be flexible and easy to adapt and work with a diverse talented team.
• Must be Understanding and strive to meet or exceed call centre metrics while
The ideal candidate:
• Fluent speakers in Pokot, Somali, Turkana, Borana and Maasai are highly encouraged to apply.
• Has a Degree/Diploma in mass communication, Business Administration; Sales and Marketing; or Customer Service Management.
• Has 1- 2 years’ relevant work experience.
• Possesses excellent interpersonal skills to enable an easy flow with customers at all times.
• Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers.
• Must be able to multitask and manage time properly and effectively.
• Must be able to adapt to different situations and individuals.
• Ability to prioritize in the face of multiple tasks or assignments.
• Ability to work as part of a team if need be.
• Ability to work with little or no supervision.
• Must be self-driven at all times.
• Must have good knowledge of customer relationship or customer service practices.
• Must have good data entry and typing abilities.
How to Apply
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