Greenlight Planet Associate, Quality Assessor Jobs in Nigeria
Greenlight Planet Associate, Quality Assessor Jobs in Nigeria
The Role The Quality Assessor will work closely with the customer service executives, training team and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with great customer experience
Responsibilities
Key responsibilities for the role include:
Analyze data to better understand potential gaps, concerns, and outcomes of decisions
Create reports, summaries, presentations, and process documents to display results
Collaborate with other team members to effectively analyze and present data
Develop systems and processes for gathering and storing data for future analytic projects
Identify process trends that are not well done by the agents and educate appropriately
Monitor internal processes and revise/update the scorecards and scripts accordingly.
Collaborate with the Process delivery analyst to identify opportunities to improve process performance and efficiencies in existing systems.
Must have a tracking and monitoring dashboard on process adherence within the call center
Map the need for training and onboarding programs and provide this information to the training team
Participate in calibration sessions to maintain consistency in internal evaluations
Discuss and explain feedback with agents in regular meetings
Requirements
The ideal candidate:
Bachelor's degree in statistics, economics, finance, or another business-related degree
Minimum of 1-2 years’ experience is a similar role
Ability to speak and understand Yoruba AND Hausa is a compulsory requirement.
Excellent verbal, written, and interpersonal communication skills.
Demonstrated ability to prioritize tasks and meet daily deadlines for projects
Critical thinking skills with the ability to independently solve problems with data
Quantitative and analytical skills with a demonstrated ability to
understand new analytical concepts
Excellent attention to detail
Problem-solving and project management skills
The ability to present complex concepts to a wide audience
Must be self-motivator and self-starter
Solid time management skills
Must be able to effectively deal with people at all levels inside and outside of the Company
Creative ability & writing proficiency
Ability to multitask and successfully operate in a fast-paced, team environment.
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
How to Apply
For more information and job application details, see; Greenlight Planet Associate, Quality Assessor Jobs in Nigeria
Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria
Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.
Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.
Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.
Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.
Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.
