Globacom Head - Service Delivery Jobs in Nigeria

Globacom Head - Service Delivery Jobs in Nigeria


Ref: HSD

Details

  • We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.

  • The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.

  • We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

    Responsibilities

  • Manage the service delivery team for Experience Centre & Innovations road map.

  • Responsible for smooth e-2-e (End to End) Service Delivery.

  • Handle all the escalations related to service delivery, internally & externally.

  • Manage partners and vendors to deliver on customer requirements.

  • Responsible for excellent service delivery.

  • Design and manage customer interaction to meet or exceed customer expectations.

    Experience

  • Minimum of 12 years in service delivery and customer service.in an
    experience center or a retail outlet.

    Remuneration

  • The position attract competitive remuneration.

    How to Apply

  • Interested and qualified candidates should e-mail their Resume, possibly with a scanned passport photograph to:

  • experiencecentre.agents2020@gmail.com using the reference of the position as the subject of your mail.


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