GiveDirectly Field Officer – Case Management Jobs in Uganda

GiveDirectly Field Officer – Case Management Jobs in Uganda

About this role:

Reporting to the Associate Field Manager (AFM) Hotline & Case Management, the Field Officer (FO) - Case Management’s primary focus is to address the case management needs of vulnerable recipients in a specific GiveDirectly program. The FO - Case Management works in coordination with enrollment and follow-up Field Officers to address concerns raised by the recipients.

The FO - Case Management acts primarily as a case coordinator and recipients case manager, and may perform duties that include home visits, prevention of harm and risk reduction, as well as crisis intervention. As part of the FO - Case Management’s routine duties he/she will interact with program AFMs (both enrollment and follow-up), Field Manager Safeguarding, as well as the Field Manager Call Center.

Responsibilities:

Check Salesforce for recipient cases logged by the call center agents as well as enrollment and follow-up AFMs for investigation

Regularly attend briefs and debriefs with the enrollment and follow-up teams so as to pick up any recipient concerns that may come up for further investigation

Log new recipient cases into Salesforce

Reach out to recipients with concerns either remotely or through home visits when necessary in order to establish the exact nature of their concerns

Assess recipient readiness for case management services based on needs, ability, and willingness to participate in the program

Create case management plans for recipients based on own case findings for approval by AFM – Hotline and Case Management

Prepare case-related reports including outcomes, successes and challenges when required

Participate in the development of basic standards for case management that are flexible and adaptable

Establish and maintain collaborative working relationships with community resources

Provide recipients with relevant GiveDirectly approved referrals to agencies and service providers based upon their concerns

Follow up with referrals to ensure that recipients receive and access necessary services in a timely manner

Actively participate in staff meetings and trainings

Perform other related duties as required

Desired Attributes:

Critical thinking and attention to detail

Integrity

Organized and able to work with minimal supervision

Active participation in staff meetings and trainings

Excellent investigation and report writing skills

Excellent time management skills

Highly motivated self-starter, with proven ability to develop creative solutions to problems

Excellent written and oral communication skills, interpersonal skills, and ability to work both individually and as part of a team

Ability to multitask and remain calm in demanding and unpredictable situations

Ability to maintain a professional, customer service-oriented attitude at all times

Display a high level of initiative and commitment towards completing assignments efficiently

Must possess work/language proficiency in English and Lumasaba

Qualifications:

Possess a bachelors’ degree in Social Work or relevant case management experience

Experience in case management and/or program development is beneficial

Possess the ability to use computers and proficiency in Microsoft Office software

How to Apply

For more information and job application details, see; GiveDirectly Field Officer – Case Management Jobs in Uganda

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