GIG Logistics Service Center Agent Jobs in Nigeria

GIG Logistics Service Center Agent Jobs in Nigeria


Job Description

  • Provide guidance to walk-in customers on product and service offerings

  • Educate customers and potential customers with information on SLA and delivery timelines

  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.

  • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).

  • Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.

  • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.

  • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.

  • Promote and cross-sell company’s products.

  • Ensuring proper documentation and safety of all parcels sent and received.

  • Ensure strict compliance to scanning process and procedures.

    Qualifications

  • Minimum of HND from a government recognized tertiary institution

  • Customer-centric, tech-Savvy, young and personable

  • Evidence of mandatory NYSC scheme or Exemption Certificate.

    How to Apply

  • For more information and job application details, see; GIG Logistics Service Center Agent Jobs in Nigeria




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