George Houston Resources Customer Care Representative Jobs in Nigeria

George Houston Resources Customer Care Representative Jobs in Nigeria




Job Description

  • Manage large amounts of incoming calls
    Generate sales leads

  • Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Meet personal/team sales targets and call-handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Go the extra mile to engage customers
    Resolve customer complaints via phone, email, mail, or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain the problem or reason for calling

  • Assist with the placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers
    Place orders

  • Act as the company gatekeeper

  • Handle product recalls

  • Attempt to persuade customers to reconsider other products

  • Inform customers of deals and promotions
    Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with the customer service manager to ensure proper customer service is being delivered
    Close out or open call records

  • Compile reports on
    overall customer satisfaction

    Qualification and Requirements

  • HND / BSc in any Discipline

  • Minimum of 3 years of customer service experience

  • Smart, intelligent & matured

  • Good Communication Skill

  • Excellent Writing Skill

  • Female

  • Age - 25- 31years

  • Must reside around Lekki Phase 1, Igbon Efon , Chevron.



    How to Apply

    Interested and qualified candidates should send their CV to: talents@georgehoustonresources.com using "Customer Care Representative" as the subject of the mail.

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