Gap Recruitment Services Saas Software Operations Specialist Jobs in Kenya

Gap Recruitment Services Saas Software Operations Specialist Jobs in Kenya; We are seeking a detail-oriented SaaS Software Operations Specialist to oversee the daily operations, performance, and optimization of our SaaS platform. This role involves managing system performance, troubleshooting technical issues, collaborating with cross-functional teams, and ensuring smooth service delivery. The ideal candidate has experience with cloud-based software, technical troubleshooting, and process improvement.

Key Responsibilities

User Support & Training

Assist internal teams and customers with platform-related queries.

Ensure a seamless user experience by providing technical guidance and troubleshooting.

System Administration & Monitoring

Manage and monitor SaaS platform operations, including function usage rates and order conversion rates.

Ensure high availability, performance, and security of the platform.

Localization Operation Strategy

Adapt operations to the Kenyan markets characteristics, including network environment, payment habits, and SaaS tool usage.

Collaborate with the product team to optimize product functionality and operational processes.

Collaboration & Cross-Functional Support

Work closely with product, engineering, and customer success teams to improve system functionality and resolve operational bottlenecks.

Establish cooperative relationships with local agents and industry associations to enhance user experience and market penetration.

Incident Management

Identify, troubleshoot, and resolve system issues.

Escalate complex issues when necessary to ensure minimum downtime.

Process Optimization

Develop and implement best practices to improve software operations and service delivery.

Continuously seek ways to improve efficiency and automation.

Security & Compliance

Ensure adherence to security standards, data protection regulations, and compliance requirements (e.g., SOC 2, GDPR).

Reporting & Documentation

Maintain operational documentation.

Generate reports and provide insights on system performance.

Qualifications & Key Competencies

Bachelors degree in Computer Science, Information Technology, Business, or a related field.

Certifications in cloud computing (AWS, Azure, etc.) or IT operations are a plus.

Proven experience in SaaS operations, software support, or system administration.

Familiarity with ERP, CRM, POS, and other system logic, with a basic technical understanding.

Strong problem-solving and analytical skills with a proactive mindset.

Experience with monitoring tools, automation frameworks, and ticketing systems.

Knowledge of APIs, integrations, and database management is an advantage.

Experience working in a DevOps or ITIL-based environment.

Familiarity with cybersecurity best practices and compliance frameworks (SOC 2, GDPR, etc.).

Offer

Competitive salary and benefits.

Professional development opportunities and technical training.

A dynamic work environment with opportunities for career growth.

Travel allowances, including fuel and airtime where applicable.


How to Apply

For more information and job application details, see; Gap Recruitment Services Saas Software Operations Specialist Jobs in Kenya

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