Gamma Mobility Senior Relationship Officer Jobs in Nigeria

Gamma Mobility Senior Relationship Officer Jobs in Nigeria; Gamma Mobility is seeking a Senior Relationship Officer to lead and manage a portfolio of vehicles, ensuring timely repayments, mitigating risk, and maintaining healthy portfolio performance. This role requires strong debt collection expertise, negotiation skills, leadership capabilities, and a customer-focused approach to ensure smooth and efficient operations in the assigned city.

Responsibilities

*Develop and implement effective collection strategies to ensure timely payments.

*Monitor portfolio performance and recommend proactive measures to maintain portfolio health.

*Ensure adherence to company policies, regulatory guidelines, and risk frameworks in all collection activities.

*Collaborate with the Field Operations Lead to oversee on-ground collection efforts.

*Maintain regular engagement with customers, ensuring high repayment compliance and building trust.

*Negotiate payment plans and offer structured repayment options where necessary.

*Identify early warning signs of potential defaults and implement preventive strategies.

*Supervise and mentor Relationship Officers, ensuring their collection targets are met.

*Conduct regular team meetings to discuss challenges, share insights, and develop collective strategies for improvement.

*Provide training and coaching to enhance collection techniques and compliance adherence.

*Collaborate with internal teams such as Credit & Risk, Legal, and Customer Success to resolve disputes effectively.

*Represent Gamma Mobility in discussions with external recovery agents and legal teams when required.



Requirements

*Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

*Strong understanding of customer relationship management principles.

*Additional certifications in customer relationship management (e.g., CRM, Negotiation, or Sales Training) are a plus

*At least 3-4 years of experience in relationship management, account management, or customer success roles

*Proven experience managing key accounts, corporate clients, or strategic partnerships in a fast-paced environment.

*Experience with contract negotiation, conflict resolution, and maintaining long-term business relationships.

*Strong negotiation and persuasion skills, with the ability to align business goals with client needs and expectations.

*Ability to handle sensitive client interactions with professionalism, empathy, and tact.


Benefits

*You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.

*You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.

*You would work alongside passionate, talented colleagues who share your commitment to excellence.

*You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.

*You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.


How to Apply

For more information and job application details, see; Gamma Mobility Senior Relationship Officer Jobs in Nigeria

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