Gamma Mobility Customer Success Associate Jobs in Nigeria




Gamma Mobility Customer Success Associate Jobs in Nigeria; Gamma Mobility is seeking a Customer Success Associate to support and enhance the customer experience by ensuring seamless onboarding, engagement, and retention of customers. The ideal candidate will play a key role in driving customer satisfaction, addressing concerns, and identifying opportunities for upselling and cross-selling. This role requires strong communication skills, a customer-focused mindset, and the ability to collaborate with different teams to provide outstanding service.


Roles and Responsibilities


*Ensure a seamless onboarding experience for new customers, ensuring they understand our service offerings and operational processes.

*Educate customers on platform usage, vehicle operations, and financial responsibilities.

*Conduct periodic check-ins with customers to ensure a positive experience.

*Monitor customer behavior and feedback, proactively identifying potential concerns.

*Work with the Customer Success Manager to implement customer retention strategies and reduce churn.

*Act as the first point of contact for customer inquiries and complaints, ensuring timely resolution.

*Work with internal teams (Operations, Risk, and Finance) to resolve customer payment, vehicle maintenance, and compliance issues.

*Identify opportunities to promote additional services, such as insurance, maintenance plans, and financial solutions.

*Provide insights to the sales and finance teams on customer needs and product adoption trends.

Requirements

*Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.

*Strong understanding of customer service principles and customer-centric practices

*At least 1-2 years of experience in customer support, customer service, or account management roles

*Proven ability to handle customer inquiries, resolve issues, and manage customer accounts effectively.

*Previous experience in a high-volume customer service environment where rapid responses and multitasking are key.

*Ability to de-escalate difficult situations and manage customer frustration with
professionalism and patience.

*Excellent time management skills, with the ability to prioritize tasks and handle multiple customer requests simultaneously.


Benefits

*You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.

*You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.

*You would work alongside passionate, talented colleagues who share your commitment to excellence.

*You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.

*Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.

How to Apply

For more information and job application details, see; Gamma Mobility Customer Success Associate Jobs in Nigeria

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