Gamma Mobility Customer Success Associate Jobs in Nigeria

Gamma Mobility Customer Success Associate Jobs in Nigeria; Gamma Mobility is seeking a Customer Success Associate to support and enhance the customer experience by ensuring seamless onboarding, engagement, and retention of customers. The ideal candidate will play a key role in driving customer satisfaction, addressing concerns, and identifying opportunities for upselling and cross-selling. This role requires strong communication skills, a customer-focused mindset, and the ability to collaborate with different teams to provide outstanding service.


Roles and Responsibilities


*Ensure a seamless onboarding experience for new customers, ensuring they understand our service offerings and operational processes.

*Educate customers on platform usage, vehicle operations, and financial responsibilities.

*Conduct periodic check-ins with customers to ensure a positive experience.

*Monitor customer behavior and feedback, proactively identifying potential concerns.

*Work with the Customer Success Manager to implement customer retention strategies and reduce churn.

*Act as the first point of contact for customer inquiries and complaints, ensuring timely resolution.

*Work with internal teams (Operations, Risk, and Finance) to resolve customer payment, vehicle maintenance, and compliance issues.

*Identify opportunities to promote additional services, such as insurance, maintenance plans, and financial solutions.

*Provide insights to the sales and finance teams on customer needs and product adoption trends.

Requirements

*Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.

*Strong understanding of customer service principles and customer-centric practices

*At least 1-2 years of experience in customer support, customer service, or account management roles

*Proven ability to handle customer inquiries, resolve issues, and manage customer accounts effectively.

*Previous experience in a high-volume customer service environment where rapid responses and multitasking are key.

*Ability to de-escalate difficult situations and manage customer frustration with professionalism and patience.

*Excellent time management skills, with the ability to prioritize tasks and handle multiple customer requests simultaneously.


Benefits

*You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.

*You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.

*You would work alongside passionate, talented colleagues who share your commitment to excellence.

*You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.

*Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.

How to Apply

For more information and job application details, see; Gamma Mobility Customer Success Associate Jobs in Nigeria

Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobs in Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!