G4S Customer Services Manager Jobs in South Africa
G4S Customer Services Manager Jobs in South Africa
G4S Secure Solutions (SA), a leading global integrated security solutions company, has a vacancy for Customer Services Manager, based in Johannesburg.
Reporting to the Operations Manager, the CSM coordinates the provision of contractual and ad hoc security services to customers within their area, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.
The position requires experience within a security environment
The successful incumbent is a self-starter with a proven track record in delivering on expectations, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation. The incumbent will be expected to be results driven and to live the values of the organisation.
Role Responsibility:
Effective management of the contract financial performance
Initiate cost saving model and controls
Gross Margin Management
Direct Wage control / ER management
Overheads control
Existing Revenue Growth
Escalations are achieved
Manage the contracts cash flow.
DSO management
Effective management staff within contract
Effective Organisation
Staff turnover analysis, proper allocation of staff to positions and structure.
Effective labour management including rosters and shift patterns
Management of overtime and annual leave
Development
Succession Planning and Employment Equity
Supervision
Staff motivation levels
Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
Effective management of operations
Client retention and customer service levels
Ensuring that site meetings are held on an ongoing basis.
Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements.
Ensuring that all required formal customer meeting are scheduled, attended and minuted.
Maintenance of client relationship and ensuring client retention
Ops Process management – adherence to quality standard
Ensuring that absenteeism is maintained within established norms.
Ensuring that manpower is maintained at optimum levels, to minimise unnecessary overtime.
Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
Ensuring that claims against the Company are prevented or minimized through regular
customer risk assessments.
Effective labour management and rostering
Liaison with regards to invoicing, accuracy of such and securing payment
Shared Best Practice
Specific examples of implementation of BP from other regions
Effective management of business development function
New business development
Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
Competitors evaluations
Demonstrate a thorough understanding of the competitor environment faced by the region.
Implementation and integration of the HSSEC strategy and culture on customer sites
Embed health and safety awareness and responsible behavior with operational team, through consistent focus on health and safety compliance and discipline.
Drive health and safety awareness down to guard force level through communication, enforcement of guidelines and principles, reporting and training
Highlight heath and safety examples, both good and bad, to reinforce message and drive to achieve zero harm within our business.
Monitor and reduce the number of health and safety incidents. Oversee investigations into incidents and related matters, both to address non-compliance and to reinforce awareness.
Conduct health and safety awareness training and lessons learned with employees on site
Health and safety
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
Participate in safety forums created by company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programmes
Comply with safety policies and procedures at workplace
Distribute safety information as and when required
Wear protective clothing all the time
Minimum Qualifications and Experience
Grade 12 or equivalent
Driver’s License
PSIRA Grade B
Registered Security Service Provider
Minimum 3 years’ experience in security management
Knowledge
South African security legislation
G4S Operational Policy and procedures
G4S HR Policy and procedures
Health and Safety legislation
Skills
Managing Professionally
Leading People
Managing Conflict
Communication skills (written and verbal)
Negotiation
Computer literacy
Basic financial skills
Risk identification
Attributes
Driving change
Attention to detail
Delivering objectives
Delivering strategy
Customer Thinking
How to Apply
For more information and job application details, see; G4S Customer Services Manager Jobs in South Africa
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