G4S Customer Service Manager Jobs in Kenya

G4S Customer Service Manager Jobs in Kenya

Job Introduction:

Reporting to the Regional Operations Manager, the Customer Relations Manager will drive revenue growth and manage relations with the customers.

The incumbent will also promote effective and efficient management of resources and work processes that will ensure all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.

Role Responsibility:

  • Effective management of the financial performance and driving revenue growth by Identifying and exploiting new business opportunities in the area’s sphere of operations
  • Efficient and effective operational management through adherence to G4S rules, regulations and procedures Management
  • Effective people and supervision of staff within the region
  • Ensure maintenance of Customer service levels and customer retention
  • Ensure health and safety at work through fostering and developing a positive safety culture at the work place

    Knowledge and Qualifications
  • A degree in Business Management or any other relevant qualification
  • Two years in operations and customer services management within the Kenya market

    Skills
  • Basic Financial skills
  • Conflict Management skills
  • Negotiation skills
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • Google suite of products

    Competencies
  • Awareness of the marketing environment
  • Delivering strategy
  • Driving change
  • Leading people
  • Delivering performance
  • Working with complexity
  • Managing professionally
  • Customer thinking
  • Collaborating and Co-operating

    How to Apply
  • Interested and qualified candidates should apply online by 29th September 2019
    For more information and job application details, see; G4S Customer Service Manager Jobs in Kenya

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