G4S Customer Service Manager Jobs in Kenya
G4S Customer Service Manager Jobs in Kenya
Job Introduction:Reporting to the Regional Operations Manager, the Customer Relations Manager will drive revenue growth and manage relations with the customers.
The incumbent will also promote effective and efficient management of resources and work processes that will ensure all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.
Role Responsibility:
Effective management of the financial performance and driving revenue growth by Identifying and exploiting new business opportunities in the area’s sphere of operations
Efficient and effective operational management through adherence to G4S rules, regulations and procedures Management
Effective people and supervision of staff within the region
Ensure maintenance of Customer service levels and customer retention
Ensure health and safety at work through fostering and developing a positive safety culture at the work place
Knowledge and Qualifications
A degree in Business Management or any other relevant qualification
Two years in operations and customer services management within the Kenya market
Skills
Basic Financial skills
Conflict Management skills
Negotiation skills
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
Google suite of products
Competencies
Awareness of the marketing environment
Delivering strategy
Driving change
Leading people
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating
How to Apply
Interested and qualified candidates should apply online by 29th September 2019
For more information and job application details, see; G4S Customer Service Manager Jobs in Kenya
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