G4S Client Liaison Officer Jobs in South Africa
G4S Client Liaison Officer Jobs in South Africa
G4S Cash Solutions has a vacancy for a Client Liaison Officer based in Cape Town
Reporting to the Branch Manager, the Client Liaison Officer is responsible for ensuring the accurate and timorous administration/completion of the Customer Care support process in line with company policies and procedures.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgment in the pursuit of the achievement of the goals of the organisation, and understanding the role which support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
Responsibilities
Handling queries from clients
Conduct drop safe investigations by analysing documents in relation to drop safe.
Load Client information
Provide feedback of investigation to BSO
Investigations
Investigate through all measure the clients queries on late EFT/Allocations
Investigate -Use Eviper, compass, float recons, access to banking, reconciliations
Provide opinions in investigations
Do reconciliations for clients
Investigate crew missing bags
Collect data and use it to handle client concerns
Health and safety
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
Participate in safety forums created by company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programmes
Comply with safety policies and procedures at workplace
Distribute safety information as and when required.
Wear protective clothing all the time.
Requirements
Grade 12
CIT environment Exposure
Computer literacy
Knowledge of G4S standard operating procedures
South African security legislation
G4S Operational Policy and procedures
G4S HR Policy and procedures
Health and Safety
Cash in Transit knowledge
Investigation
Project Management
Report writing
How to Apply
Interested and qualified candidates should apply online by 21st, October, 2019
For more information and job application details, see; G4S Client Liaison Officer Jobs in South Africa
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