G4S Cash Processing Centre Supervisor Jobs in South Africa

G4S Cash Processing Centre Supervisor Jobs in South Africa

Job Introduction:

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a CPC Supervisor, based at our operations in George.

Reporting to the Cash Centre Manager, the main purpose of the role is to effectively supervise and oversee the total operations within the span of control. To ensure alignment of contractual obligations to customers and drive implementation of the company’s cash processing procedures in the most cost-effective and efficient manner possible. To assist in improving cash operations profitability

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Cash Processing plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Cash Processing plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

Effective Supervision of the Cash Processing Centre Operations

Ensure that tellers are processing according to Cash processing policy and procedures

Equal distribution of work to avoid bottlenecks

Effective managing of the end-to-end workflow process

Comply with Cash Centre operational and administrative procedures within defined guidelines

Ensure that Record keeping of all applicable documents are maintained/retained as per the standards

Responsible to ensure that all daily recons are balanced

Quality Assurance

Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained

Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code

Effective supervision of staff

Assist with any other related duties as allocated/requested by management

Assist with rostering

Monitor performance and provide feedback

Assist with the optimization of resources to meet operational needs

Oversight of employee record ensuring that all relevant and required documentation is on file

Action all customer queries and complaints

Verify/check all cash transactions/differences

Responsible to ensure that staff process customer transactions accurately

People Management

Effectively manage overtime and working hours as per employee

contract

Monitor and address staff motivation levels

Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code.

Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.

Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.

Ensure record-keeping of all minutes of meetings

Ensure that all staff adhere to the uniform standards at all times

Training and development

Succession Planning

Determine training needs (in line with training and HR policy) for Cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions

Engage with staff on a regular basis and coach staff as needed.

Ensure all employees have attended the role-specific training

Supervisor must take ownership of personal development

Risk and compliance

Manage and monitor loss prevention and loss reduction controls

Ensure and monitor adherence to procedures and policies with regards to risk

Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the CCTV/note counters and all other equipment in the branch

Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.

Participate in safety forums created by company for example safety meetings and safety talks

Report all safety incidents to the relevant people

Discuss all safety incidents

Follow-up on any activities assigned through safety meeting/committee/representative/management

Attend safety education and refresher programmes

Comply with safety policies and procedures at workplace

Distribute safety information as and when required

Wear protective clothing all the time

Qualification and Experience

Grade 12 with Mathematics and or Accounting

Relevant tertiary qualification advantageous

Relevant working experience required

Sound understanding of basic financial principles/information

Knowledge, Skills and Attributes

Computer Literacy

Reporting and analysis of information

Good verbal and written communication skills

Delivering performance

Driving changes

Strict adherence to policies and procedures

Customer thinking

Ability to work in teams

Managing People

How to Apply

For more information and job application details, see; G4S Cash Processing Centre Supervisor Jobs in South Africa

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