G4S Branch Manager Jobs in South Africa

G4S Branch Manager Jobs in South Africa

Job Introduction:

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Branch Manager based at our operations in George, Western Cape.

The role of the Branch Manager is to effectively manage branch resources and procedures to ensure that the contractual obligations to customers are achieved cost-effectively and that the company’s security procedures are applied throughout the branch. To continually review and improve branch profitability and security.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organization, and understanding the role which Branch Manager plays within a successful business unit. The incumbent will be expected to be results-driven and to live the values of the organization.

Role Responsibility:

Effective management of the branch financial performance

Manage the relationship between actual results, budgets and forecasts

Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets are well maintained, accounted for, and utilized correctly to optimize the life of the asset.

Maintain and adhere to company procedures and policies and adhere to and enforce internal and external reconciliation procedures and policies.

Oversight and management of customer invoicing

Initiate cost savings and controls

Gross Margin Management

Effective management and deployment of Employees within the branch

Effective Labour and Organisation

Ensure that there is adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, as well as fully compliant with current legislation

Set and agree on objectives and performance standards with staff, including the understanding of policy and procedures

Monitor performance and provide feedback

Training/Development

Succession Planning and Employment Equity

Determine training needs (in line with training and hr policy) for staff.

Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements

Leadership

Set and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.

Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.

Effective management of operations

Client retention and customer service levels

Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary

Maintain all customer SLAs and address deficiencies

Undertake regular and consistent customer visit and assess service

of personnel

Monitor customer service levels

Ops Process management – adherence to operation standards:

QA audit results and operational matrix

Ensures that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance, and transport) are maintained

Effective management of branch fleet to ensure optimal operational running

Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot checks

Shared Best Practice

Investigate, share and implement BP from other branches

Effective Security and Risk Management for the branch

Adhere to group and company standards on risk and security mitigation and control in the following areas:

Maximum vehicle loads and values

Armed employees

Branch security

CPCs

Radios

Health and Safety and fire drills

Systems

Attacks/emergencies

Effective management of business development function

New business development

Identifying new business opportunities in the branch’s sphere of operations,

Monitor and assess the market environment in terms of competitors and current customers.

Ensure that all new quotes are done at profitable margins

Customer needs analysis

Upsell of products and new services in line with customers' needs and risks.

Company image and brand

Ensure all vehicles are correctly branded and maintained to improve company image and market share.

Oversight and management of employee discipline around uniform, behavior in public, driving standards etc, to maintain positive public image and marketing

Adhere to all company brand guidelines for signage, stock, customer products and communication.

Minimum requirements:

Relevant qualification in general management or similar

Previous specialized industry (with specific reference to CIT and Cash Management) experience would be advantageous

Minimum of 3 to 5 years general management experience essential

Strong management skills

Business acumen - a sound understanding of financial information (Profit and Loss Statement)

Proven experience in Customer Relationship Management

Skills and Attributes

Awareness of the market environment

Delivering strategy

Driving change

Leading people

Delivering performance

Working with complexity

Managing professionally

Customer thinking

Collaborating and co-operating

How to Apply

For more information and job application details, see; G4S Branch Manager Jobs in South Africa

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