G4S Branch Manager - Cash Solutions - Mthatha Jobs in South Africa
G4S Branch Manager - Cash Solutions - Mthatha Jobs in South Africa
Job Introduction: G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Branch Manager based at our operations in Mthatha.
Reporting to the Regional Operations Director, the successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Branch Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
Role Responsibility:
Effective management of the branch financial performance
Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate.
Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize life of the asset.
Maintain, manage and adhere to company procedures and policies for CPC, CIT, all cash floats, customer details and other financial controls. Managing of all internal and external reconciliation procedures and policies.
Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.
Initiate cost savings and controls and
Gross Margin Management
Direct Wage control
Overheads control
Overtime cost control
Service/Schedule profitability
Ensuring that claims against the Company are prevented or minimized
Effective management and deployment of employees within the branch
Effective Labour and Organisation
Ensure that there are adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, as well as fully compliant with current legislation.
Proper allocation of staff to positions and structure.
Set and agree objectives and performance standards with staff, including understanding of policy and procedures
Monitor and manage performance and provide feedback
Apply consistent and fair disciplinary action in line with legislation
Oversight of employee records, ensuring that all relevant and required documentation is on file.
Training/Development
Succession Planning and Employment Equity
Determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements
Leadership
Monitor, manage and address staff motivation levels
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
Hold branch management team meetings and communicate to all branch staff through those briefings
Effective management of operations
Client retention and customer service levels
Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
Maintain all customer SLAs and address deficiencies
Undertake regular and consistent customer visit and assess service delivery
Monitor customer
service levels
Operations management – adherence to operation standards:
Review and remediate audit results and operational matrix
Effective management of branch fleet
Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot checks.
Shared Best Practice
Investigate, share and implement Best Practice from other branches
ROCC and compliance
Ensure that all relevant legislative are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained.
Ensure compliance with Group Reconciliation and Operational Cash Controls (ROCC) Perform regular audits for self-assessment to ensure conformance to Group standards
Effective Security and Risk Management for the branch
Adhere to group and company standards on risk and security mitigation and control on the following areas:
Maximum vehicle loads and values
Armed employees
Branch security
CPCs
Radios
Health and Safety and fire drills
Systems
Attacks/emergencies
Vault and Float limits
Effective management of business development function
Business development
Identifying new business opportunities in the branch’s sphere of operations,
Monitor and assess the market environment in terms of competitors and current customers.
Ensure that all new quotes are done at profitable margins
Needs analysis
Upsell of products and new services in line with customers’ needs and risks.
Company image and brand
Ensure all vehicles are correctly branded and maintained to improve company image and market share.
Oversight and management of employee discipline.
Adhere to all company brand guidelines .
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
Participate in safety forums created by company for example safety meetings and safety talks.
Report all safety incidents to the relevant people.
Discuss all safety incidents on all levels.
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programmes.
Comply with safety policies and procedures at workplace.
Distribute safety information as and when required.
Wear protective clothing all the time.
The Ideal Candidate:
Qualifications
3 year tertiary qualification (relevant qualification in general management recommended)
Experience
Previous specialized industry (with specific reference to CIT and Cash Management) experience recommended
Minimum of 3 to 5 years’ management experience
Business acumen - sound understanding of financial information (Profit and Loss Statement)
Proven experience in Customer Relationship Management
Skills and Attributes
Strong operations and people management skills.
Leading people.
Managing Conflict.
Communication (Written and Verbal).
Negotiation.
Driving change.
Delivery strategy.
Delivering objectives.
Awareness of the market environment.
How to Apply
For more information and job application details, see; G4S Branch Manager - Cash Solutions - Mthatha Jobs in South Africa
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