G4S Atm Director - Cash Solutions Jobs in South Africa

G4S Atm Director - Cash Solutions Jobs in South Africa


  • G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has an opportunity available for an ATM Director based at our Head office in Centurion.

  • The main purpose of this role is to develop, implement and direct a world-class ATM infrastructure, to support custodianship, first and second-line maintenance with relation to information- and operations technology strategy for the organization and direct internal and external relationships with suppliers, industry and regulatory bodies.

    Role Responsibilities:

    Design, develop and manage ATM Infrastructure strategy, policy, and delivery for South Africa with an international applicability​

  • Determine and develop ATM Infrastructure strategy for the country ensuring that the strategy is aligned to the Organization’s strategic intent

  • Define ATM Infrastructure Policy and ensure that policy is aligned to Country, Regional and Group IT, CIT and Cash Processing strategy

  • Analyze and identify key business challenges and identify and deploy ATM infrastructure interventions where appropriate

  • Oversee and manage the ATM Infrastructure Compliance of the Country

    Manage the development and maintenance of ATM operational infrastructure within the organization

  • Ensure the development and implementation of the physical infrastructure to support operations

  • Where needed, direct intervention and assistance with national infrastructure needs

  • Collaborate with the activities of national Cash Centers, CIT, Cash Processing, and ATM infrastructure teams to ensure the achievement of strategic goals and targets

  • Formulate and implement processes to identify solutions for non-performing devices

  • Analyze and formulate better control measures to eliminate losses in the ATM environment

    Effective management of ATM operations

    Customer Focus :

  • Retention and customer satisfaction ratings improved

  • Proportion or percentage of contracts lost or reduced

  • Undertake regular and consistent customer visit and assess the performance

  • Monitor customer service levels

    Quality of Service:

  • Streamlining of business processes to minimize waste and duplication and enhanced efficiencies

    Shared Best Practice:

  • Specific examples of implementation of BP from other regions

    Strategic Goal Setting:

  • Identify key industry trends and market trends

  • Identify long term priorities and ensure resourcing is adequate to achieve objectives

    Development and maintenance
    of sound relationships both within the organization and with external parties

  • Liaise with and participate in client engagements ensuring proper briefing and upholding company policies and strategies

  • Maintain and develop relationships with suppliers, external stakeholders, and other technology role players

  • Provide advice on all ATM issues to the Executive Teams

  • Manage change process and stakeholder expectations

  • Contribute towards pricing – and SLA revisions and negotiations

    Liaising with end-product users and training stakeholders to enhance the implementation

  • Provide support, coaching (train), and mentoring continuously to ensure that objectives are met

  • Contribute towards the strategic allocation of resources to ensure operational demands are met

  • Contribute towards proper succession planning through skills transfer, in order to meet ongoing and anticipated business requirements

    Health and Safety (as every employee's responsibility)

  • Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.

  • Participate in safety forums created by the company for example safety meetings and safety talks

  • Report all safety incidents to the relevant people

  • Discuss all safety incidents

  • Follow-up on any activities assigned through safety meeting/committee/representative/management

  • Attend safety education and refresher programmes

  • Comply with safety policies and procedures at the workplace

  • Distribute safety information as and when required

  • Wear protective clothing all the time

    Minimum Requirements:

  • 10+ Years’ relevant working experience (last 5 years at a Senior Management Level).

  • Knowledge of ATM design, technology, evaluation and implementation processes

  • Experience with ATM technology, including recycling capability, reconciliations, and applications

  • Knowledge of the Cash Processing/Cash In Transit environment recommended

  • Experience in the Banking and Cash Processing industry and related technology

  • Knowledge of change management methodologies and processes

  • Knowledge of operational risks involved in the Cash Processing and CIT industries

  • Technology savvy

    Skills and Attributes

  • Shaping the market environment

  • Setting strategic direction

  • Simplifying the complex

  • Creating change and innovation

  • Driving superior performance

  • Focusing on the customer

  • Engaging, inspiring, and developing people

  • Leading with professionalism and integrity

  • Working collaboratively

    How to Apply

  • For more information and job application details, see; G4S Atm Director - Cash Solutions Jobs in South Africa

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