G4S Assistant Operations Manager Jobs in Kenya
G4S Assistant Operations Manager Jobs in Kenya
Job Introduction:Reporting to the Operations Manager - Courier Solutions, the Assistant Operations Manager - Banks & Same Day Service coordinates the provision of contractual and ad hoc courier services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets.
The incumbent is also responsible for monitoring the quality standards of the Same Day services, ensuring adherence to business standards and expectations.
Role Responsibility:
Effective management of the division’s financial performance
Manage relationship between actual results, budgets and forecasts.
Responsibility for the day to day Bank services operations and resourcing to meet Customer and budget expectations
Direct activities related to collecting, dispatching, routing, tracking and delivery of courier shipments (Mailbags and other related express documents)
Effective management and control of service Level Agreements (SLAs) and key performance indicators (KPIs) as agreed with customers and identifying areas of improvement
Initiate cost saving model and controls
Ensure Labour Efficiency according to standards
Ensure Overheads control according to standards
Achieve Contract profitability according to targets
Prevent claims through regular customer risk assessments
Achieve existing Revenue Growth
Manage escalation to completion
Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
Effective management of the division’s people performance
Proper allocation of employees to positions to fulfil contract requirements
Analyse and address employee turnover
Ensure appropriate level employee training and development
Maintain excellent employee motivation, performance management and engagement
Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures
Client retention and maintaining customer service levels
Ensuring that all required formal customer meeting are scheduled, attended and documented
Ensure quality service delivery in line with the SLA and KPIs respectively.
New business development
Identifying new business opportunities in the Divisions’ operations, as well as in terms of growth of business with existing customers, driven by the promotion of Logistics Solutions
Demonstrate a thorough understanding of the competitor environment faced by Kenya
Involvement in community and business forums and general public profile
Qualifications
Relevant Tertiary qualification
Experience
Over Six years’ relevant work experience
Five years’ experience in operations management
Exposure to Courier Operations is a distinct advantage
Competencies
Leading people
Delivering performance
Managing professionally.
Collaborating and Cooperating
Must be able to work under pressure and for long hours
Must be able to work under minimum supervision
Driving Change
Skills
Fluency in English
Written communication skills, at a high proficiency level
Verbal communication skills, at a high proficiency level for English would be desired.
Computer proficiency especially in MS Office Suite
How to Apply
Interested and qualified candidates should apply online by 26th July 2019
For more information and job application details, see; G4S Assistant Operations Manager Jobs in Kenya
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