Front Office Executive Vacancies in Kenya
Front Office Executive Vacancies in Kenya
Our client is a leading body for professionals in Enterprise Risk Management.
The mandate of the institute is to t helps build excellence in risk management to improve the way organizations work.
Due to its growth and expansion strategy, the institute is looking for entry level professionals to fill the following position:
Front Office Executive
The position holder shall be responsible for handling front office reception and administration duties at the institute,
Key Responsibilities
Arranging the reception area and ensuring a homely professional image;
Receiving guests and directing them appropriately;
Deal with customer enquiries and complaints escalating where necessary;
Maintaining the office dairy and work plan to ensure minimum disruptions;
Making outward bound telephone call and receiving inbound telephone calls
Handling customer inquiries and sorting and distribution of mail.
Arranging meetings and travel for company executives;
Performing any other duty as may be assigned by the management from time to time.
Skills and Competencies
Strong interpersonal skills;
Empathetic and Caring;
Ability to anticipate guests’ needs;
Engaging and Inquisitive;
Calm and composed nature;
Friendly and pleasant personality.
Qualifications and Experience
A university degree in Business Administration or related field from a recognized university;
A diploma in customer service, client relations, front office or other related field will be an added advantage;
Minimum 1- 2 years’ relevant experience.
Proficiency in MS office suite;
Experienced to working in high pressure environments.
Sales Executives
The position holder shall be responsible for handling sales and marketing duties for the institute aimed at ensuring the institutes products, services and programmes are absorbed by member and other clients.
Key Responsibilities
Identify new business opportunities by identifying new prospects
Sell the institutes products by establishing contact and developing relationships with existing customers (to gain repeat business wherever possible} and potential customers via telephone call, emails and in
person;
Maintain relationships with clients by providing support, information, and guidance and recommending new products;
Prepare daily, weekly and monthly sales reports;
Maintain quality service by establishing and enforcing organization standards;
Deal with customer complaints and confusion and escalating the same where necessary;
Sustain rapport with client’s by making periodic visits, sharing relevant information, statements etc;
Create awareness and buzz on the institutes products using social media platforms;
Follow up on end-to-end customer satisfaction and providing alternative service offers;
Performing any other duty as may be assigned by the management from time to time.
Skills and Competencies
Outgoing and confident person;
Good interpersonal skills;
Ability to anticipate clients needs;
Engaging and Inquisitive personality;
An eye for opportunities;
Good report writing skills;
Good time manager.
Qualifications and Experience
A university degree in Commerce, Business Administration or related field from a recognized university;
A diploma in Sales and Marketing will be an added advantage;
Minimum 1- 2 years’ relevant experience or internship in a professional set up.
Working proficiency in MS office suite;
Experienced to working in professional environments.
How to Apply
If you meet the above criteria and are interested in making a meaningful career move, please forward your CV in confidence via placement.esquire@gmail.com.
Kindly indicate your current and expected salary in your application or CV.
Do Not Attach Certificates and Testimonials.
Closing date for applications is Thursday 31st January 2019.
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