Front of House Supervisor Jobs in Kitengela, Kenya – GMC Fun Place
Front of House Supervisor Jobs in Kitengela, Kenya – GMC Fun Place
We are looking forward to recruiting a Front of House Supervisor for our recreational facility based in Kitengela.
The desired person will be managing the front-end operations, such as performing opening and closing operations, delegating tasks to front-end employees throughout the day, and ensuring each customer or client has an excellent experience.
Duties and Responsibilities
Greet and build good rapport with customers through positive and professional interactions to make them become loyal patrons.
Develop optimal relationships and provide customer care service for all assigned tasks.
Monitor efficient product quality mechanism and ensure flawless professional behavior to all clients.
Manage all communication with customers and ensure optimal quality of products and provide excellent and high quality customer service to assist customers all through.
Evaluate floor and monitor all sales oriented programs by delivering assistance to employees and generate sales.
Monitor Establishment’s Financial Performance. I.e. Revenue generated by the establishment on a daily basis.
Works with the management team to supervise and train staff, maintain an excellent environment to provide support to training activities and provide technical backup.
Assist other departments to maintain and enhance better performance for company to ensure high quality production.
Monitor all sales at hourly basis and manage all communication with waitrons
Monitor service and dining areas for cleanliness through routine inspections and deploy custodial staff as necessary.
Directs staff in the cleaning of areas and equipment in accordance with the sanitarians recommendations.
Responsible to ensure front areas are running efficiently and timely.
Actively work in all areas as needed.
Perform other general kitchen duties.
Actively contribute to the team by performing other duties as needed in support of the organization’s
mission.
Required Qualifications – Experience, Education, Knowledge & Skills
College diploma in Hospitality Management or related from a recognized institution of higher learning.
Progressively 3 years’ working experience in a similar position.
Exhibit interest in industry trends.
Good knowledge of Microsoft office.
Exhibit leadership and team building skills.
Be self-motivated, adapt to frequently changing priorities, and able to organize and prioritize multiple work assignments and meet deadlines.
Exercise sound judgement and make quick, wise and consistent decisions.
Possess solid problem solving and conflict resolution skills.
Exude enthusiasm, and have a high level of integrity and customer orientation while interacting with a wide range of individuals.
An eye for detail.
Experience providing excellent customer service.
Ability to train new hospitality staff on the establishment’s policies and procedures.
Maintain all health, sanitation, and safety standards.
Represent the department and its programs in a positive, professional courteous manner.
Ability to stand and move about for long periods of time.
How to Apply
Bending and/or kneeling while stocking product.
Applications should be sent to gmcrecruitment2018@gmail.comby 14th October 2019 with “Front of House Supervisor” being the subject of the email with detailed CV names & addresses of three referees.
Only shortlisted candidates will be contacted.
Note: The GMC-Fun place does not charge any fees for recruitment.
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