Frank Management Kenya Jobs

Frank Management New Hotel Operations Manager Kenya Jobs

New Hotel Operations Manager Jobs Kenya 2017

Hotel operations managers oversee the entire operations of a lodging establishment: include human resources, housekeeping, security, public relations, food service, sales and finances.

Hotel Operations Manager Job Key Responsibilities

Overseeing delivery of consistent quality customer experiences in all food and beverage outlets in the hotel including banqueting / function business

Control of all costs and stock to ensure hotel profitability

Responsible for high standards of health & safety, hygiene, customer service

Contributing to initiatives to develop business, improve staff skills and guest satisfaction

The overall job purpose is supporting existing management team in delivering successful operations, achieving the hotel objectives and improving profitability

Hotel Operations Manager Job Responsibilities

Business and Financial Management

Operate the business in line with budget

Ordering and stocktaking

Undertake monthly business analysis and required reports

Identify opportunities to increase revenue and profitability

Management of Restaurant Operations

Day to day management of restaurant operations

Dealing with contractors and suppliers

Property repairs, maintenance and security

Maintain quality standards across the business

Create systems and structures to improve efficiencies in operations, especially in Customer Relations,

Facilities, and

F&B.

Create a safe environment for our staff and guests to both work and enjoy

Compliance with licensing laws, permits, accreditation and other statutory regulations

Staff Management

Recruit and train staff

Provide leadership and direction to a small team of staff

Fortnightly staff rosters

Regular staff meetings

Understand correct awards and wages

The timely management of any staff grievances

Key Performance Indicators

Expenses are in line with, or better than, budget

Increased business turnover

A positive working environment for staff is created and staff is supported to achieve desired business outcomes

Positive relationships within the local community

A safe work place for all staff, customers and contractors

Improved customer service and customer satisfaction

Requirements for the Hotel Operations Manager Job

Degree in hotel, business or hospitality management;

3 years of experience in management in a high volume fine dining hotel/restaurant
proven analytical and complex problem solving ability;

Have knowledge of service and food & beverage operations, generally involving at least three years of front-of-the-house & back-of-the-house operations and/or assistant management positions

How to Apply

Qualified Interested Candidates to send their CVs to careers@frank-mgt.com CC frankmconsult@yahoo.com

All applications should be received on/before 18th August, 2017