Fracht Group Customer Service Executive Jobs in Kenya

Fracht Group Customer Service Executive Jobs in Kenya; The Customer Service Executive will be responsible for preparing cargo reports, updating clients on shipment progress, coordinating local shipments, and ensuring accurate documentation and invoicing. The role requires strong communication skills, problem-solving abilities, and attention to detail in a fast-paced logistics environment.

Key Responsibilities

Cargo Reporting & Operations

Prepare and send daily cargo reports to customers.

Track and monitor import and Exports shipments, updating clients on additional requirements.

Manage and coordinate local shipments under Mombasa clearance (port/CFS).

Oversee project cargo, ensuring correct documentation and timely client updates.

Provide shipment details and guidance to customers, ensuring smooth logistics processes.

Act as the main point of contact for customers, handling inquiries via email, phone, or in person.

Address and escalate customer queries and complaints, ensuring resolution.

Provide accurate shipping and logistics information to clients. Coordinate with partner offices and local stakeholders for smooth shipment handling.

Validate and process billing to ensure accurate invoicing through the TRAKIT system.

Monitor general requests, invoice escalations, and system updates.

Maintain KPI statistics for sea shipments.

Perform other duties assigned by

the Head of Customer Service.

Promote Fracht Kenya's services to potential and existing clients.

Education:

Bachelor's Degree in Business Administration or Customer Service Management.

Diploma in Customs Clearing & Forwarding.

Certificate in East Africa Customs Freight Forwarding Practicing Certificate.

Experience:

Knowledge of customs clearing and forwarding is an added advantage.


How to Apply

Interested candidates should send their CV and cover letter to careers@ke.fracht.com Please indicate the job title you are applying for on the email subject. Fracht Kenya is an equal opportunity employer. Shortlisting will be done on a rolling basis Only shortlisted candidates will be contacted.

For more information and job application details, see;

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