Flutterwave Chargebacks & Disputes Associate Jobs in Kenya

Flutterwave Chargebacks & Disputes Associate Jobs in Kenya

The Role:

We’re looking for a Disputes Associate (Chargeback & Refund) to join our Regional Operations team. The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.

The right candidate for this role should have a solid understanding of card network rules, dispute & fraud monitoring programs, fines assessment, and dispute remediation strategies and best practices.

Responsibilities include but are not limited to:

Processing and disputing chargebacks and refund inquiries to recover funds - including investigations of chargebacks and communications with external partners

Analysing information, thinking through difficult problems, and making critical decisions based on limited information

Tracking and providing statistics on chargebacks and refunds for the Finance Team

Tracking and maintaining fraud incident reports and other related analyses

Making certain that all chargeback activities are handled in accordance with regulatory requirements

Reporting on Fraudulent vs Service related chargebacks, refunds, actions taken, and results obtained

Communicating with our Payment Processors/Partners on our external partner’s queries

Compiling the figures from various databases to build the team's monthly chargeback report.

Validating chargeback reports by utilising internal and external systems

Providing relevant internal teams/stakeholders with transactions that have come back as chargeback or refund

Participate in monthly, quarterly, and annual business reviews for the Compliance team.

Any other duties assigned

Required competency and skillset to be a waver

Bachelor’s degree with 3 years experience in dispute/chargeback

mitigation within the payments, fintech, or financial service spaces.

High attention to detail, well organised and excellent analytical skills.

Strong excel skills, ability to handle large amounts of data and to compile detailed reports.

Ability to adapt to change quickly and multi-task.

Client engagement experience

Ability to work as part of a team and manage projects

You’ll love this job if you

Have an intellectual curiosity about payments and technology

Have high aptitude to quickly understand customer use cases and requirements

Have the ability to drive cross-functional teams from ideation to solution

Have the ability to manage proactive and reactive tasks effectively

Are self-driven, self-starter, extremely passionate, goal-getter

Are passionate about process improvements

Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers

Embrace the challenge of managing multiple activities simultaneously

Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth

How to Apply

For more information and job application details, see; Flutterwave Chargebacks & Disputes Associate Jobs in Kenya

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