Flexi-Personnel Senior Multimedia Producer Jobs in Kenya

Flexi-Personnel Senior Multimedia Producer Jobs in Kenya

Job Purpose & Summary:
Our client who is in the high-tech space offering global technical services is looking for a Senior Multimedia Producer to join their vibrant team in Nairobi.

Key Responsibilities and Duties

Applies and tracks key performance metrics through an established scorecard to ensure the effectiveness of service delivery and alignment to achieve business strategy and goals.

Establish a high standard for productivity, quality, and customer service as well as define user guidelines.

Product Creation – Creating dynamic videos, ads, and web profiles that exceed customer expectations.

Special Projects – Assist with projects including, but not limited to: graphic design, new product creation, and new process creation. Senior Multimedia Producers handle additional responsibilities and tasks as needed and assigned.

Customer Interaction – Prompt and courteous communication with customers, troubleshooting and resolving customer concerns over the telephone. Consistently respond to customers within 24-hour SLA.

Develop company systems for customer interaction and voice/chat response and control the implementation process.

Quality Review – Review videos and websites built by producers to catch any errors or poor creative designs that detract from our products.

Training – Train new hires and provide additional training to current team members to continually improve our products.

Ensure Performance and Talent Management drive the achievement of business goals through objective and

development plan setting, performance appraisals, and talent development.

Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.

Qualifications:

Education/knowledge and Experience

Bachelor’s degree in marketing or another other-related field or equivalent experience in a similar role.

At least 6-year experience in the Multimedia sector

Competency and Technical Skills

Excellent communication (oral/writing) and presentation skills

Knowledge of and experience in online media marketing, social media marketing, and marketing strategies.

SEO knowledge and an understanding of the Google search engine algorithm.

Basic graphic design skills and capabilities.

Excellent communication, creative, organizational, and decision-making skills.

Have experience in using Canva/Adobe Creative Suite, Mailchimp, and social media management tools.

Self-driven, results-oriented, and positive team player.

How to Apply

To apply visit ats.flexi-personnel and submit your application or send your CV to careers@flexi-personnel.com

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