Flexi-Personnel Reservations Team Leader Jobs in Kenya

Flexi-Personnel Reservations Team Leader Jobs in Kenya

Job Purpose

As a Reservations Team Leader, you will be responsible for overseeing and managing bookings while providing leadership support to the reservations team, sales support reps.

Key Duties and Responsibilities

Check availability and appropriately respond to guest inquiries via phone or email.

Load bookings accurately in the system as per agreed prices and maintain customer files.

Prepare and send invoices within required timelines.

Review reservations for completeness and accuracy and utilize reservations system effectively in creating and updating room reservations.

Support team members and provide solutions to queries.

Define objectives, monitor team progress, and support in identifying Reservations team training needs.

Manage repeat guests, special groups, VIP guests and honor work-related requests for guest satisfaction.

Promote upselling and maximize revenue.

Track emails and ensure timely responses.

Support preparing and timely submission of weekly, monthly, quarterly, and annual reports, as required.

Coordinate support needed to sales and operations department for better cohesion.

Education Qualifications & Experience, Skills

Bachelor's degree in Hospitality Management, Business Administration, or related field.

Minimum of 5 years of experience in the hospitality industry.

Proven experience in reservations management, preferably in the hospitality industry.

Strong leadership, communication, and organizational skills.

Proficiency in reservation management systems.

Customer-focused with attention to detail.

Knowledge of industry standards and procedures.

Knowledge of revenue management principles preferred.

How to Apply

For more information and job application details, see; Flexi-Personnel Reservations Team Leader Jobs in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!