Flexi-Personnel Operations Director Jobs in Kenya

Flexi-Personnel Operations Director Jobs in Kenya

Job Purpose & Summary

Our client who is in the high-tech space offering global technical services is looking for an Operations Director to join their vibrant team in Nairobi.

Key Responsibilities and Duties

Develops and implements complaint resolution procedures; ensures the area is staffed and trained to handle inquiries and authorization requests from providers.

Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department related to performance and operational issues is preferred.

Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.

Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.

Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.

Promote organizational vision, values & services to all patients & stakeholders.

Provides direction to and accomplishes

results through the team.

Manages staffing and deployment of assigned resources.

Assist in maintaining organization-wide quality standards.

Develops and implement change plans, managing the business readiness to change and the existing and new strategic and cultural issues.

Manages special projects.

Qualifications:

Education/ Knowledge and Experience

Bachelor of Finance, Business Administration or Commerce

MBA in the same field is an added advantage.

Professional Accreditation is a MUST.

At least 8 years’ experience in a call center or BPO operational & functional areas with at least 4 years in a management role.

Competency and Technical Skills

Strong analytical and technical skills

Project management

Strong communicator and presentation skills

How to Apply

For more information and job application details, see; Flexi-Personnel Operations Director Jobs in Kenya

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