Flexi-Personnel Lead Trainer Jobs in Kenya

Flexi-Personnel Lead Trainer Jobs in Kenya

Job Purpose & Summary

Our client is looking who is in the high tech space offering global technical services is looking for a Lead Trainer to join their vibrant team in Nairobi. The selected candidate will develop and lead all organizations training programs while ensuring customer needs are met.

Key Responsibilities and Duties

Identify and assess future and current training needs for both new and old employees through job analysis and performance outcomes.

Draw an overall or individualized training and development program, curriculum development, and post-training evaluation, that addresses the needs and expectations of the organization.

Deploy a wide variety of training methods and execution of the same.

Conduct effective task induction and orientation sessions for new employees.

Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.

Resolve any specific problems and tailor training programs as necessary.

Supports employee development through training, coaching, and regular feedback.

Liaise with all relevant departments to ensure that the team's performance contributes to the Customer Care departments and the company's goals and enhances the user experience.

Be the expert on the latest fraud techniques and technology.

Liaise with the quality supervisors to continually drive the customer service teams including casuals to meet monthly

key performance goals for customer satisfaction, quality, productivity, and key performance metrics.

Qualifications:

Education/ Knowledge and Experience

6-10 years of experience as a Training Specialist or similar role

BS degree in Education, Training, HR, or a related field

Experience with designing training programs and workshops

Proficiency in MS Office and database software

Competency and Technical Skills

Ability to lead a full training cycle.

Knowledge of various training and teaching methods

Good knowledge of talent management and succession planning methods

Excellent decision-making and organizational skills.

Sense of ownership and pride in your performance and its impact on the company’s success

Outstanding managerial skills, great team leader

Good time-management skills

Great interpersonal and communication skills

Proficiency in MS Office and database software

How to Apply

For more information and job application details, see; Flexi-Personnel Lead Trainer Jobs in Kenya

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