Flexi-Personnel Fraud Prevention Associate Jobs in Kenya

Flexi-Personnel Fraud Prevention Associate Jobs in Kenya

Job Purpose & Summary

Our client who is in the high-tech space offering global technical services is looking for a Fraud Prevention Associate to join their vibrant team in Nairobi.

Key Responsibilities and Duties

Proactively search and identify fraudulent activities and take the required mitigation measures to prevent fraudulent activities.

Investigate and resolve user payment transactions within the stipulated rules to increase revenues and prevent potential losses.

Quality checks, reviews, and evaluates user accounts for potential red alerts

Review and moderate the accounts of new and existing users based on the set-out criteria and standards

Reviews potential document variances and identifies true discrepancies

Determine and analyze existing fraud trends and recommend measures to mitigate and manage potential risks

Receives and responds to inquiries and complaints from the agents regarding payments

Provides periodic and ad hoc reporting, referring complex inquiries to higher level personnel

Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of user histories to locate errors

Track, review, and verify users against the organization’s set out standards

Follow pre-defined sets of rules that the organization has set to protect its users and maintain their reputation and while ensuring legal compliance.

Various support tasks assigned as shall be assigned

Qualifications:

Education/ Knowledge and Experience

Bachelor’s Degree in Law, Psychology, Forensics, or Criminology is required.

Experience:(3-5) years’ work experience as an investigator or fraud examiner in banking insurance or other related filed is must.

Competency and Technical Skills

Excellent communication (oral/writing) and presentation skills

Excellent communication, creative, organizational, and decision-making skills.

Self-driven, results-oriented, and positive team player.

Ability to thrive in a multitasking environment and can adjust priorities on the fly.

Ability to respond promptly and prioritize workload effectively based on the needs of customers.

Keen attention to detail and effective time management skills

Eager to learn, adapt and collaborate at all levels.

How to Apply

For more information and job application details, see; Flexi-Personnel Fraud Prevention Associate Jobs in Kenya

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