Flexi-Personnel Claims Manager Jobs in Kenya

Flexi-Personnel Claims Manager Jobs in Kenya



Job Description

Duties and Responsibilities

  • To be the single point of contact for the company on claims and manage the claims resolution process.

  • Oversee the intake and processing of insurance claims for all classes of business loss based on coverage, appraisal and verifiable damage.

  • Determining and delegating claims settlement authorization within the company

  • Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.

  • Conduct audits of the claims process with a view to improving efficiency and participant experience.

  • Completes field re-inspections of vendor or employee claims to ensure proper claim handling and compliance with company procedures.

  • Assists in the coordination of third-party service providers in all claims processes.

  • Participates in training and/or mentoring of departmental staff

  • Develops, analyzes and reports KPIs useful in measuring team performance as well as the effectiveness of the claim’s operations.

  • To maintain a verifiable claims register.

  • Coaching and mentoring Claims team members to improve participant experience and practices for claim quality assurance.

  • Report to CEO on service standards and compliance requirements with IRA

  • Review complex claims cases with a view of resolving them
    amicably.

    Management Responsibilities

  • To be responsible for the set-up, management, and coordination of the claims department.

  • Supervise & review the performance of the Claims Department and other administrative matters within the department.

  • To be responsible for the coordination of outsourced specialists.

  • To report to the CEO and the Board on claims management performance.

  • Participate in the review of SLA agreements with 3rd Party providers.

    Qualification, Experience, and Skills

    Minimum Qualifications:

  • Bachelor’s degree in any business-related field.

  • Excellent reporting skills.

    Experience:

  • Minimum of Six (6) years of work experience
    3 years of working experience in a similar role.

    How to Apply

    For more information and job application details, see; Flexi-Personnel Claims Manager Jobs in Kenya

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