FlexiPersonnel Camp Manager Jobs in Kenya

FlexiPersonnel Camp Manager Jobs in Kenya

Job Purpose

As a Camp Manager, your primary responsibility is to ensure guest satisfaction and oversee staff development within established Quality Standards. You will play a pivotal role in managing day-to-day operations, maintaining service excellence, and fostering a positive work environment for the team.

Key Responsibilities

Host guests within the camps to deliver on the guest promise.

Identify training and development needs for team members and provide training to meet service standards.

Set, document and implement standards within departments, ensuring continuous improvement through regular review and daily monitoring.

Ensure all camp policies, procedures, operating manuals, training manuals and disciplinary codes are in place, signed and understood by staff.

Manage staff performance and ensure that they are meeting their allocated goals and objectives.

Facilitate career development and ensure an ongoing succession plan is implemented in consultation with Human Resource department.

Exceed guest expectations through exceptional service delivery.

Determine, clarify and implement company and department objectives.

Seek and act on business feedback and results from Team leaders and Associates.

Evaluate and review employee performance regularly.

Make decisions aligned with policies, procedures and objectives.

Achieve monthly and annual budgets, seeking continuous improvement.

Maintain and improve service delivery standards.

Foster positive relationships with suppliers and third parties.

Stay

competitive and responsive to market initiatives.

Improve performance measuring and reporting.

Enhance financial analysis, controls, audit capabilities and manage risks efficiently and effectively.

Ensure productive and efficient staff management.

Implement and conduct regular daily and weekly meetings.

Enhance system accuracy and responsiveness.

Support efficient daily administration and perform other duties assigned by management.

Education Qualifications, Experience, Skills, and Traits

Bachelor’s degree in Hospitality Management or related field.

Proven experience in camp management or similar roles.

Strong leadership and communication skills.

Ability to manage and motivate a diverse team.

Excellent customer service and problem-solving abilities.

Knowledge of hospitality industry standards and best practices.

Proficiency in MS Office and hospitality management software.

Ability to work under pressure and meet deadlines.

How to Apply

For more information and job application details, see; FlexiPersonnel Camp Manager Jobs in Kenya

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